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Forum Discussion
ZeroC00l
Mar 02, 2019Luminary
Spectrum Ultra 400Mbits c7000 Slow 5G wifi
Hi, I upgraded to Spectrum 400/20 Ultra. I have several devices all of which are getting 150-180mbits over wifi.
Hardwired test gave me 490/22.
All my devices are AC and my desktops have ...
ZeroC00l
Mar 04, 2019Luminary
This clearly shows that Netgear has no interest in responding or providing help to their customers.
When they lack support giving to those asking for help. Then I get impression they do not care about us. Unless their is a profit to be made even when their products are broken and unfixed do to being greedy and making they money and screwing us over in the process.
Linksys here i come. Netgear you need to both improve your products and provide better support.
When they lack support giving to those asking for help. Then I get impression they do not care about us. Unless their is a profit to be made even when their products are broken and unfixed do to being greedy and making they money and screwing us over in the process.
Linksys here i come. Netgear you need to both improve your products and provide better support.
ZeroC00l
Mar 05, 2019Luminary
Its been several days sence i left this message and not a single person from Netgear has even bothered responding. Wow. Well guess its time to dump netgear and go with one of the other companies.
Be nice if someone could respond from Netgear before making this move.
Trying to give you the chance but it seems you don't care.
- ZeroC00lMar 07, 2019LuminarySo my friend has the same isp same 400/20 speeds. Only he has the r7000 netgear router and I have the c7000 combo.
He is getting 350mbits but I only get 180 to 200?
He has his router at almost the same location as mine and getting 350mbits over wifi.
I need someone from Netgear to help but no one responding.- DarrenMMar 07, 2019Sr. NETGEAR Moderator
Hello ZeroCool
The reason the user cant change the firmware is because of the DOCSIS standard all cable modems no matter the company is updated via the ISP the cable companies do not allow manual firmware updates. As for your speed issue, It could be a certain device on the network bringing down the speed have you tried to connect you best wifi device on its own to the wifi and then test it?
DarrenM
- ZeroC00lMar 08, 2019LuminaryAll my 5G devices are AC. Only 3 devices I have on atm are my 2 phones which are 433mbits and my fire tv cube which is AC at 866mbits.
So when I run the test I am getting about 180-200mbits tops.
Is there a setting on my router I can do to possibly turn on/off to get better speeds?
My internet is 400/20. If I test Ethernet I get 490/20 so the cable is fine. Just my wifi seems a bit low.
If I get a switch to hardwired. Do I need a cat6?
Thanks.