Spectrum Ultra 400Mbits c7000 Slow 5G wifi

ZeroC00l
Luminary
Mar 08, 2019
All my 5G devices are AC. Only 3 devices I have on atm are my 2 phones which are 433mbits and my fire tv cube which is AC at 866mbits.

So when I run the test I am getting about 180-200mbits tops.

Is there a setting on my router I can do to possibly turn on/off to get better speeds?

My internet is 400/20. If I test Ethernet I get 490/20 so the cable is fine. Just my wifi seems a bit low.

If I get a switch to hardwired. Do I need a cat6?

Thanks.
- ZeroC00l
  Luminary
  Mar 11, 2019
  I need a new router or a new firmware, sence you wont allow us to update or roll back what do you tend to do? Netgear took my money / hence stole my money but dont want to fix my issue?
  
  This is a wifi issue and want it fixed. What is your solution to resolve this?
  - ZeroC00l
    Luminary
    Mar 11, 2019
    It seems Netgear has a issue with this product and support. Here are some of the issues people are having like me.
    
    So, i bought this router modem combo thinking i could cut out the two pieces on my network for one. Not a good idea. Something is wrong with the wifi part of this equipment. I have comcast, and when i got it i called them to install it. That was no problem. I connect all the wires and my comouter was up and running in less than 15 minutes. The wifi, however, was slow and spotty. I checked my speeds with a speed test. Wired 150 down (what i pay for). Wifi i get 40 on the 5gz network and 10 on the 2.4. So i call netgear. First they have me go thru the standard steps, turn it off, change the wifi channel, reset the modem. Then they tell me since the upload channels are not locked i should call comcast. I did. They had no idea what i was talking about. So i call back to netgear, same thing. Go thru the same steps, does no one take notes on the calls? Then they tell me one give it 24 hours (why?) And two i should call comcast. So i say "sure" and just call netgear back. I instantly ask for a manager and get told that they will call me back. That was 4 hours ago and still no call. I think i will return it for a different brand. Don't waste your time.
    
    Next....
    
    Purchased this when I switched to Spectrum Internet service. After about a month we started to experience intermittent Internet issues that affected only web traffic. During these events all other Internet traffic worked just fine- only http/80 and https:443 traffic failed. I do this for a living and exhausted all reasonable troubleshooting. Went back and forth with Netgear and Spectrum support. Netgear wouldn't move forward in providing support without a firmware update to the gateway, but they would not provide it to me. They said that Spectrum would need to apply the update. Spectrum said that they had not approved that firmware version as of yet. Therefore, I am left with a flaky router, unable to get any support at all from either the manufacturer or the service provider, and I am essentially out $194.84 since Best Buy will not take a return beyond 30 days. I ended up having to have Spectrum activate their router/gateway at an additional cost to me of $5 month- the very cost I was looking to avoid. I would not recommend purchasing a cable modem gateway period and I cannot recommend Netgear due to lack of support. Terrible support.
    
    If these issues are not going to get resolved then i'll have no choice to report this to BBB as I have delt with them and got my other issues resolved.
    
    Clearly Netgear is responsible for this and should be held accountable for their actions.
    
    You want me to buy more of your products then handle this. You are not.
    
    Spectrum has told me countless time they do not update the firmware. I am tired of being the middle man. If you cant fix or replace then is BBB time. I can promise you they'll get what I need. Balls in your court. Hope you do the right thing.

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Spectrum Ultra 400Mbits c7000 Slow 5G wifi