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Forum Discussion

dpwct's avatar
dpwct
Aspirant
Feb 15, 2018

SSID suddenly reset

For no apparent reason my c3700 lost all settings including my ssid and password, now it is reset to default ssid/password (on bottom of router) what could have caused this.  How can I  avoid this in the future

default
Reset
Troubleshooting

3 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Feb 21, 2018

    Maybe a power flash caused it to happen . If it keeps happening I suggest contacting support.

     

    DarrenM

    • dpwct's avatar
      dpwct
      Aspirant
      Feb 21, 2018
      I was not doing a flash upgrade - whAt else could cause that.

      What’s the best way to get a hold of support post warranty ?

      Also I’m switching from Cable to fiber soon can I still use my C 3700 is just a router and not a cable modem if so what would I need to change in the settings
      • antinode's avatar
        antinode
        Guru
        Feb 22, 2018

        > [...] can I still use my C 3700 is just a router and not a cable modem
        > [...]

           With no Ethernet WAN/Internet port, I don't see how.  You ought to be
        able to use it as a wireless access point, however.  A step-by-step for
        a C6300 should be here:

              https://community.netgear.com/t5/x/x/m-p/1463500

        That's for a C6300, but the steps are about the same for any other
        router (any make/model) which lacks a one-step WAP option, including a
        C3700.