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Forum Discussion
Sudden Loss of Ethernet Ports C7000-100NAS
Hello Everyone,
Roughly two days ago, my connection suddely dropped on my PS4 and computer roughly simultaneously (only two ethernet wired devices), while every wireless device continued to function. I didn't notice the internet drop on the PS4 for a few hours as I tried to troubleshoot the computer...and then realized the PS4 was down, which made the router/modem the common problem. The green lights next to the ethernet ports do not light up and in the Show Statistics screen under Advanced Home/Internet Port it shows all Lan connections as Link Down.
I have no ideas on how to fix this.
4 Replies
Hello Chickeninferno
Did you try the other 2 ports?
DarrenM
Yes I did. I also performed several factory resets from the software as well as the hard reset with the button on the back.
You may want to contact support if the modem is still under warranty.
https://www.netgear.com/support/contact.aspx?cid=wmt_netgear_organic
DarrenM
- Mine is doing the same.
With errors about DNS server not responding as well as network protocals are missing and little yellow triangles on network? I have tried everything.. Its a N700 with a satelite ViaSat Surfbeam 2 modem? Jad the problem before so bought new N700 it worled great for a month.. Now lost it all again?? Possible win 10 problem?
