NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

hambone69's avatar
hambone69
Aspirant
Jan 30, 2017

Upgraded from Time Warner to Spectrum, speed issues C7000 AC1900

I searched on this community and couldn't find an answer.  Recently my time warner cable switched to Spectrum.  I had 15 mbps with time warner and spectrum upgraded me to 60 mbps.  I did a speed test...
Hardware
Installation
Troubleshooting
netwrks's avatar
netwrks
Master
Jan 30, 2017

The modem portion of the C7000 may not be sanctioned by Spectrum. Should have them come by with a new device to see if it changes anything. Worst case, you could use the C7000 configured as an Access Point..

  • hambone69's avatar
    hambone69
    Aspirant
    Jan 30, 2017

    Thanks for the reply.  They are sending me a modem/router, I guess I'll hook it up and see if it's any better

    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator
      Feb 01, 2017

      Hello Hambone69

       

      Have you tried to facotry reset the modem it may on not got the new config for the faster speed since they changed that. You may also want to have them check to make sure they coded your modem correctly in there system to get that new speed.

       

      DarrenM