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jazzgal's avatar
jazzgal
Aspirant
Apr 16, 2024

using 2.4GHz band

I am attempting to connect a nanny cam to my network; my router is a C7100V with dual bands.  The camera requires a 2.4 GHz frequency, but I can't seem to connect to my network.  How can I confirm that I am using the 2.4 GHz frequency rather than the 5 GHz frequency?

 

I am not tech fluent so please keep responses simple.  🙂

5 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 16, 2024

    I would log into the modems web page and check to see if Smart Connect is enabled or disabled. Disable Smart Connect if seen there then use the 2.4Ghz SSID name to connect your devices to the modem. Log in at 192.168.1.1 in a web browser on any PC or laptop. 

     

    • jazzgal's avatar
      jazzgal
      Aspirant
      Apr 16, 2024

      Thank you for the very helpful reply, but I don't see Smart Connect anywhere.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Apr 16, 2024

        Ok. Should have separate WiFi SSID names for each frequency then. Just use the one for the 2.4Ghz wifi for your devices. You can give a new name to each frequency if you like and it's recommended. Can be most anything. Make it intuitive and fun.