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yoitscharlize's avatar
yoitscharlize
Follower
Aug 01, 2021

Wifi trouble with modem AC1220 - model C6220

My family’s modem ran into a sudden disruption in connecting to the internet. Our internet service cannot connect to the modem and I restarted the modem many times (perhaps 6 times) and there is still a problem! I’m not sure if this modem is outdated though I really doubt it. There is also no outages in my area.

2 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Aug 02, 2021
    yoitscharlize wrote:
    Our internet service ....

    And that is?

     

    Visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware.

    Check the section in the manual Troubleshooting.

    You may have done that already. I can't tell from your message.

    I mention it because Netgear gave up on supplying paper manuals and CD versions some years ago and people sometimes miss the downloads.

     

    You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

    Cable Modems & Routers

    I will ask the Netgear moderator to move your message.

  • olympos1625's avatar
    olympos1625
    NETGEAR Employee Retired
    Aug 05, 2021

    Hi yoitscharlize,

     

    Welcome to NETGEAR Community!

     

    Thank you for reaching out. When you say restarted the modem did you mean turn off the modem and turn it back on or press the reset button using a paper clip or pin? Can you still access the modem's configuration page? What is the current LED behavior of the modem? Please DM us the serial number of the modem.

     

    Please do not hesitate to let me know if you need further assistance. 

     

    Regards,

     

    Oliver

    Community Team