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Wireless signal can't be found on some devices - C6300
Out of nowhere on an older computer (5 years), I am not able to find wireless signal from the C6300. I can find signals on other wireless in the neighborhood on the older computer. I can find the wireless signal on newer computer (1yr) and on a 5 yr old IPAD. I can't find the wireless signal on wireless printer also.
I did a factory reset, did not work. The 2.4 Ghz light does not flash. Help.
My patience ended.... I purchased the exact same netgear product this weekend after losing hours trying to fix the old one.... along with not having access to some of my devices. I wanted installation simplicity (the old one worked great when it worked) so I elected to get the same model.
I installed the new product and everything is working great! The old modem/router was defective, although told otherwise by Netgear support. I boxed up the old one and sent it back. Disappointing experience. Glad to have all my devices working again.
7 Replies
hi
all the sudden i too am having issues with my 2.4 wifi, the light on router is not lit, but when i login to the router, it says both 2.4 and 5 are working /enabled
Exactly. I have a support ticket open which I plan to followup on tonite. I will advise of the outcome.
I spoke with support and their help was embarassingly inept. They told me the router was working fine via a diagnostic they completed using my serial number.... although the 2.4 GHZ light is off. Turned over remote access to my computer and the technician was doing all the things I have already done.... reinstall the adapter... reset router to factory settings... thereafter randomly clicking and guessing. They wanted $139 on my credit card before it was fixed. After 40 minutes and no progress, I hung up.
Netgear should be ashamed of the level of support I received. I will hang on until the weekend seeking solutions.... If no progress, I will replace the unit.
so to fix my 2g light not being on, i unplugged the power from the router for 30 seconds and pressed reset and plugged it back in and my 2g light is now on :)