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Forum Discussion
Solved
GENIE APP ON IOS AND ANDROID FAILED TO LOGIN
REFER: https://community.netgear.com/t5/Genie/Can-t-login-to-router-via-Genie/m-p/1303462#M6085
Many of us are having issues logging on to Genie App on Netgear Nighthawk X6 R8000. Since there was a firmware upgrade, none of us have been able to login to the app.
Basic troubleshooting such as reinstalling the app on ios and android, reset to factory default for the router has been done and yet it still fails.
Please someone get onto this topic and solve this issue for us.
Screenshot: https://goo.gl/ycQFoD
Agreed. I have also updated my firmware to 1.0.3.48 and Genie app on Android and iOS is functioning again. Locally and Remotely it works without flaws. Finally this is sorted out.
25 Replies
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- I have the exact same issue. If I reset or reboot my router the app works for a short time. Then I get this annoying error. I have to reboot the router every time I need to login via the genie app. Really frustrating. I don't want to go back to an older firmware. Netgear really needs to fix this issue before I toss this router in the garbage.
Yeah. I am still waiting for them to give me a call back. Once I have some update from them, i will update here as well.
- Someone from NETGEAR got in touch with me. I shall voice this out on behalf of you all and hopefully we can get this sorted out.
I hope so. New firmware update didn't work for me.
- I agree, I'm a couple of months into waiting for a resolution. I was able to get mine working by downgrading firmware, but this is obviously not a workable solution. Please advise status of a fix for this.
Downgrading causes all sorts of other issues with components, so isn't an option for me.
Following thread for a correct solution
Agreed with you on that. I have managed to escalate this issue via facebook now. Hopefully there would be some sort of action and respond from Netgear instead of making themselves busy with new product launches. I do hope they would take some responsibility now on their community.
I do hope you all could also try and escalate this issue via facebook, call the tech support number at +1 888-638-4327 and make some noise.