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Spectralis1's avatar
Spectralis1
Aspirant
Aug 06, 2016
Solved

Blue light on powerline adapter

I have a blue led on the wifi indicator (powerline adapter) all the time. I have tried different sockets and in the same room as router and  access point. Can see the wifi name but no internet access - help

  • JamesGL's avatar
    JamesGL
    Aug 17, 2016

    Hi Spectralis1,

     

    If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!

     

    JamesGL
    Community Team

9 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    The blue light means the wifi is working.

     

    What about the other lights.

     

    What's the modem/router at the other end of the network?

     

  • Hi

     

    Instructions say it should be green. But there is no internet connection. Devises can link to powerline with strong connection - but the internet does not work. In particular I am hooking up to sky box. Sky connects with powerline but on-demand or catch up does not work. This is the same for my smart TV. I have tried with ethernet and wifi

    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User

      That's odd, mine is blue, but on inspection it is the XWN5001. Only Netgear would use different styles for something like that in its product range. Perhaps green LEDs are cheaper.

       

      You still have not said what the modem/router is on the other end of the network. You may have to configure that to get the wifi right.

       

      You seem to have the LAN working OK, which is a good start, but not the wifi.

       

      See page 9 of the Quick Start manual for your device.

       

       

      • Spectralis1's avatar
        Spectralis1
        Aspirant

        Hi

         

        I am using a Virgin 3 Hub with 100 fibre optic speed.

         

        The LAN was connected but no internet.

         

        Having spent an hour on phone with Virgin - they concluded that the units must be faulty  (towards the end of trying to connect I lost the actual Powerline LED - that was originally working)  - so sending out a new set.  I'll keep you posted.

         

        Thanks