Cannot factory reset Powerline 500 adapter

Question

I got everything to work the first time, but mis-timed the security buttons, so I had to factory reset. I am able to factory reset the Powerline 500 WiFi access point, but not the PowerLine adapter. I held down the factory reset button with my dedicated factory reset paperclip (lol), but none of the lights change on the adapter.

I can definately feel the tactile button press, and held it down for 2 seconds, 3 seconds...etc. Still nothing, the power light remains a solid green, and nothing is being reset.

So now I have an access point which is reset to factory defaults, and the adapter which is not and they are not communicating with each other. Any ideas?

michaelkenward · Accepted Answer

vreynolds wrote:I got everything to work the first time, but mis-timed the security buttons, so I had to factory reset. &nbsp;I am able to factory reset the Powerline 500 WiFi access point, but not the PowerLine adapter.&nbsp;&nbsp;By "PowerLine adapter" I assume that you mean the plug connected to your router, the XAV5221. In reality there is no difference between the "host" plug and a "remote" plug. Some people buy the "wifi-less" bundle which has a pair of identical plugs without the access point feature.&nbsp;Have you tried setting things up with the Netgear desktop genie as described in the Quick Start guide?&nbsp;&gt;&gt;&gt; XWNB5221 | Product | Support | NETGEAR &lt;&lt;&lt;&nbsp;Get the Genie here:&nbsp;&gt;&gt;&gt;&gt; genie Landing Page | Apps | Discover | Home | NETGEAR &lt;&lt;&lt;&lt;&nbsp;I can definately feel the tactile button press, and held it down for 2 seconds, 3 seconds...etc. Still nothing, the power light remains a solid green, and nothing is being reset.&nbsp;&nbsp;How do you know that the plug has not reset? I see no mention of flashing lights in the Quick Start guide.&nbsp;Have you tried going through the setup process again?&nbsp;

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Cannot factory reset Powerline 500 adapter

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