Firestick

Question

Set up the the Powerline Plugs and working OK - Connection Status 2.4Ghz. Bought an Amazon Firestick and connevted using the included extension. On connection showed the Signal Strength as Very Good. Channel 1 Strength as Very Good (though I don't understand what it means!). However, the Internet Connection fails even if I turn off all other WI FI devices in the room. Contacted Talk Talk (my provider - I have Fibre broadband and they really just put it back to the Netgear Units or The Firestick since my Smart TV is linked to the Netgear Unit and our I Pad and I Phones work perfectley - even does my Lap Top.

So very frustrated and all souces of professional organisation support have proved unhelpful. So now desperate.

Can anyone help please.

Graham

JamesGL · Answer

Hi&nbsp;GrahamJEdge,

&nbsp;

Which of the device is not working? Just to verify, the Smart TVs, iPhone and iPad are connected to the NETGEAR powerline and are working?

GrahamJEdge · Answer

Hi James,&nbsp;Yes. The Smart TV is connected via the Ethernet connection on the Netgear Plug and the rest connect through WI FI. Whist, as stated previously the Firestick has a "Good" WI FI Connection - There is NO Internet connection

JamesGL · Answer

Hi&nbsp;GrahamJEdge,

&nbsp;

Have you tried connecting your firestick on a different network or to the main router? This is to check if the firestick is working.

GrahamJEdge · Answer

Hi James,&nbsp;The problem area is in an extension to the main house - that's where the Netgear Unit is. I have two other TV's in different rooms closer to the "Router". I can connect the Firestick to the router perfectly in these rooms. So I'm happy that the Firestick "Works"

JamesGL · Answer

Hi&nbsp;GrahamJEdge,

&nbsp;

Can you check if the firestick needs a minimum connection speed in order for it to work.

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Firestick

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