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Forum Discussion

510man's avatar
510man
Aspirant
Sep 27, 2016

Incorrect Device Password

I'm trying to add a XAV2001 adapter to my existing Powerline network. However, I cannot configure the encryption key using the PC utility because the 'device password' is incorrect. Yes, the one printed on the back of the device. I've typed it 10-12 times in caps, lowercase, with hyphens, w/o hyphens, etc. None work. Is there some trick to how the PW is entered in to the utility? Is it possible that it was printed incorrectly?

Any help much appreciated.

device
password
Powerline
Security
XAV2001

5 Replies

    • 510man's avatar
      510man
      Aspirant
      Sep 29, 2016

      I believe you are correct if you use a randomly generated password. If you assign your own, the tool requests the password from the back of the device.

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Sep 30, 2016
        510man wrote:

        I believe you are correct if you use a randomly generated password.

         

         

        I have done nothing with passwords.

         

        I just use the "press two buttons" routine to get each plug talking to the one connected to the router. I can then deploy the plugs wherever I want them.

         

        Here's how Netgear describes the process:

         

        • Plug in your adapters, including the WiFi access point adapter.
        • Wait until the Pick A Plug LEDs are blinking.
        • Press the Security button on one of the adapters for two seconds, then press the Security button on one of the other adapters in your existing network for two seconds.
        • Both buttons must be pressed within two minutes.
        • If you are installing additional adapters, repeat step 3 with one of the secure adapters and one of the adapters that is not yet secured.

         

        In other words, I have not found the need to install the Powerline utility that demands the device's password.

         

        You can also use the standalone Netgear Genie, not the same thing as the Powerline utility, to manage your network.

         

         

  • AnthonyClay's avatar
    AnthonyClay
    Aspirant
    Oct 23, 2016

    Correctly set up extender, recognised by all wifi devices, fails to recognise correctly entered password of router.  No help from Netgear website except usual advice about factory resets etc.  Help please

    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User
      Oct 24, 2016

      What connecting with? (browser,  app)

       

      What connecting to? (wired, wifi)

       

      Not clear question.