Netgear Powerline Utility for Mac OS not working in Mavericks

Contact support ......

Calling / Contacting Support does not fix the problem. They were unresponsive - the "Chat" support person never showed up on line. The download point for a new version of the Mac utility disappeared from the support site.

I'm having the same problem with the Mac version that came on the CD in the box: Netgear Powerline Utility D 3.1.0.3. I know it is the software, because I can run the Windows application on a different Windows-based computer and it finds the Powerline device just fine.:mad:

RCAnderson wrote:

Calling / Contacting Support does not fix the problem. They were unresponsive - the "Chat" support person never showed up on line. The download point for a new version of the Mac utility disappeared from the support site. I'm having the same problem with the Mac version that came on the CD in the box: Netgear Powerline Utility D 3.1.0.3. I know it is the software, because I can run the Windows application on a different Windows-based computer and it finds the Powerline device just fine.:mad:

It is SW issue, it did not work for me when I installed Mavericks from scratch but it worked when I recovered Powerline Utility configuration from a Time Machine Backup done in Snow Leopard.

It did work as well for an updated Mavericks from Snow Leopard.

I also found myself in the same situation. Howver by running PLC as "sudo ./PLC", it works and pulls up all of my devices. Now just to figure out how to get the launcher to run 'sudo' :)

genoso wrote:
It is SW issue, it did not work for me when I installed Mavericks from scratch but it worked when I recovered Powerline Utility configuration from a Time Machine Backup done in Snow Leopard. It did work as well for an updated Mavericks from Snow Leopard.

So there's my answer. It's a Mavericks issue. The Powerline Utility (v. 3.1.0.3) is not locating the device (XWN5001) that I just purchased today. I've been online with support and they are a bit unaware of what to do...

Any ideas on a solution for someone in my position where I have never had it installed on a previous OS X? All I want to do is rename my NETGEAR_EXT and secure it with a WPA/WPA2 Personal.

cemb wrote:
I also found myself in the same situation. Howver by running PLC as "sudo ./PLC", it works and pulls up all of my devices. Now just to figure out how to get the launcher to run 'sudo' :)

Would you mind kindly describing how to run the PLC as "sudo ./PLC"? I'm not familiar with the steps to make that happen and would love to configure the XWN5001 I have.

If you are familiar with the MacOSX Terminal utility, launch that and then change directory to the NetGear PowerLine application,

# cd /Applications/NETGEAR\ Powerline\ Utility.app
# cd Contents/MacOS/
# sudo PLC

The above assumes you have installed the NETGEAR application in your Application folder, otherwise substitute the path accordingly.

cemb wrote:
If you are familiar with the MacOSX Terminal utility, launch that and then change directory to the NetGear PowerLine application, # cd /Applications/NETGEAR\ Powerline\ Utility.app # cd Contents/MacOS/ # sudo PLC The above assumes you have installed the NETGEAR application in your Application folder, otherwise substitute the path accordingly.

that last instruction line should read,

# sudo ./PLC

thank you, cemb!!!

works, at least to the point of the devices now showing up in the utility.

I have the powerline 200 music extender... so now I have to see if the remote
USB port is actually working (in my case, using this to have my weather
station console in the kitchen, while allowing my computer to access and
upload weather data from the mac in another room)

if anyone figures out how to get the powerline music extender USB port to work, would appreciate it.

after running the sudo command above, the device(s) are visible in the netgear powerline utility but the USB port is "unknown" and doesn't show up as a valid USB port

get the following in the terminal window:

Device iPHYRateTX: 123
Device bReadOnly: false
Dev PWD: - not entered -
Dev PWD not enter yet
receive packet:CB_INFO_ACK
dbIndex=0
tDNIAPInfo[0].PLC_MAC_Addr_String=20:E5:2A:5B:69:AE
tDNIAPInfo[0].AP_IP_Address_String=192.168.2.5
tDNIAPInfo[0].AP_DeviceName=XAU2511
tDNIAPInfo[0].AP_Configured_String=Configured
tDNIAPInfo[0].AP_SSID=
tDNIAPInfo[0].AP_SecurityType=N/A
gDevice[-1].IpAddressStr=
receive packet:CB_INFO_ACK
receive packet:CB_INFO_ACK
Device Model: XAU2511
Device IpAddressStr: 192.168.2.5

****iTotalIPDeviceNum:1****

****iTotalDevNum:2****
Read_SOAP_data
acUSBTypeList=1@Unknown