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New device not connecting as described in install manual
Have new device Powerline 1200. Have ATT INTERNET ROUTER. Plug both devices in, power led light green, Ethernet led light green. Once the second unit is plugged in the green pick a plug light comes on both units. ( they do not flash as described in manual). After the units have been on about 5 minutes the remote unit power led goes to amber and the pick a plug turns off. The unit plugged into router only shows green power led and Ethernet green light. Have tried saving security and resetting. The remote unit never does boost the signal. Called support, on hold 40 minutes, spoke to someone giving my case number, put back on hold 1 hour, came on line then hung up. Any thoughts before I just send it back?
PLP1200-100PAS wrote:
The remote unit never does boost the signal.What does that mean?
Powerline plugs do not "boost the signal". They are effectively bits of wire between one plug (connected to the router) and another plug.
A good test of your plugs is to set them up near to each other in the same room. The plug something into the "remote" plug, the one not plugged into the router. If that works OK, then all is well and you can move the second plug to its intended home.
The state of the pick-a-plug lights is iffy at the best of times. The colour doesn't seem to mean a lot.
Remember the LAN LED on the remote plug will not come on until you connect something to the LAN port.
2 Replies
First try it with both units plugged into outlets in the same room.
Powerline devices are sensitive to interference and many things cause interference. If you can get them working properly in the same room but not seperated, something could be causing that interference.
PLP1200-100PAS wrote:
The remote unit never does boost the signal.What does that mean?
Powerline plugs do not "boost the signal". They are effectively bits of wire between one plug (connected to the router) and another plug.
A good test of your plugs is to set them up near to each other in the same room. The plug something into the "remote" plug, the one not plugged into the router. If that works OK, then all is well and you can move the second plug to its intended home.
The state of the pick-a-plug lights is iffy at the best of times. The colour doesn't seem to mean a lot.
Remember the LAN LED on the remote plug will not come on until you connect something to the LAN port.
