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Forum Discussion
New router and suddenly my powerline AV500 won't connect
I had to update my Virgin Media super hub to the new 3. That in itself has been a VM nightmare, however I think I did it! However my booster isn't getting internet. It is showing up, I changed the password (had to as the new 3 requires an extra digit) and I have unplugged and plugged it back in - turned the router on and off. I am not a technical whizz (I am over 50) please can someone help. I use it to boost my signal via wifi downstairs.
Thank you
Luddite
4 Replies
As someone 20 years older than you, let me assure you that age is no impediment to fixing these things.
Which AV500 kit? (AV500 is a standard, not a model.) Have you been the initial setup steps with the new hub? Think of it as adding new stuff from scratch.
Hello Michael - thank you for replying - it is now working after unplugging and replugging again and then re inputting in the old password. It is all very odd :)
Not that odd. You just did a "reboot" of the system.
Sort of like I suggested.
Glad it worked out. Come back the next time you have problems. Someone may be able to help.
