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Forum Discussion
PLP2000 Firmware, monitoring, how many PLP2000
I have a set of the PLP2000. One in the basment connected to my router and one on the third floor about 70 plus feet away. The 3 lights stay solid and when I connect my laptop to the one upstairs i...
Hello Michael,
Thanks for your feedback. I understand that the situation isn't easy for you.
I had opened a ticket to the support N°40060994 before joigning this community.
The Netgear support answered me that they were in a migration of their database and they can't answer to me by mail and to contact them by phone and then they close the ticket ;- ) ))
I'm going to phone them as soon as possible and I hope that their labs will find a solution to this issue.
If someone obtains a solution I will be interested.
Thanks again Michael.
Hello,
I phoned to the support Netgear this morning.
Thanks to the support level 1 because they understood immediatly that they couldn't do anything about this issue and they listen carefully to what I said. They are very professional. Congratulations.
We did quick manipulations to collect information and immediatly they decided to do an escalation to the labs because they understood the situation.
Electrical intallation is very recent, the issue not due to a defective CPL, Installation and synchronisation of the CPLs compliant to best patrices / recommandations of Netgear and confirmation that when we plug a 5th CPL the bandwith is less than 50 Mb/s ( light of bandwith becomes red on all CPLs of the network ).
A ticket is now open to the labs of Netgear. We wait for their feedback.