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Forum Discussion
Powerline 500 Nano Disconnects at least once per week (XAVB5201)
Maybe once a week I lose my internet connection. After a few minutes the connection will come back. I live in a normal sized detached house.
The problem used to be even worse where it would disconnect at least once per day. When that happened I had a double wall socket with the Nano plugged into 1 socket and a surge protector plugged into the other. I thought as long as you don't plug the Nano into a surge protector and instead plug it directly into the wall socket then you would be fine. Obviously not. So I now have the Nano in 1 socket and nothing in the other socket and it now only disconnects once per week but I'd like to prevent it disconnecting at all! I've tried homeplugs by other brands and have had the same problem although Netgear seems to be the most reliable with less disconnects.
Years ago I had the original 1.0 homeplug technology 10 Mbps homeplugs and I NEVER had this disconnecting problem!
3 Replies
Have you updated the firmware to the most recent version (0.3.0.6) ? Also, have you tried disabling standby mode to see if it makes any difference?
How do I update the firmware? How do I disable standby mode? What does standby do exactly?
Pop onto Netgear's support page:
http://downloadcenter.netgear.com/
And type in XAVB5201 in the search box. Choose version 1 or 2 depending on which type you have (check the label on the back of the unit)
Firmware and instructions will then be provided by Netgear for you to help you update the firmware. Depending on the model you may also have a setting you can change to disable sleep mode.
Hope this helps.
