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BeckyW19's avatar
BeckyW19
Aspirant
Aug 04, 2016

Powerline AV500 stopped working

Hi, I hope you can help,

 

My Powerline AV500 has stopped working. I am able to detect a wifi signal from the adaptor but there is no internet access. My router is working fine. This problem started 2 days ago, but before that there were no problems. I haven't changed, disconnected, or reset anything.

 

Any advice as to how I can get this working again would be appreciated,

 

Thanks

Troubleshooting

4 Replies

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Aug 04, 2016

    Hi BeckyW19,

     

    1. What are the lights on the powerline adapter?

    2. Do you have connection from your router?

     

    JamesGL

    Community Team

    • BeckyW19's avatar
      BeckyW19
      Aspirant
      Aug 04, 2016

      Hi James,

       

      Thank you for your reply.

      1. Lights are all on and green (wifi light blue) and solid. Since posting I have done a factory reset as the two devices were not connecting. This has fixed that issue but I am still unable to get a wifi signal out of the extender.

      2. I currently have the first part of the powerline connected to the router via an ethernet cable which is located on the groundfloor at the front of the house. The extender is upstairs and at the back of the house.

       

      Becky