Powerline AV5001 not showing on the Netgear utility(sam)

Question

I reset the powerline Av500 to factory setting then installed the powerline utility v2.0.0.8 on my new pc. when I ran the utilty application,it found the device but says "unknown" with the lock icon locked so i can't set it up or change anything. All the light is running correctly on the adapter.

JamesGL · Answer

Hi sunnyhouse1,

&nbsp;

1. What is the exact model number of your adapter?

2. What is the OS of your computer?

3. Can you try to use a different computer?

sunnyhouse1 · Answer

I tested with two different computers. one with window 10 and the screenshot came from window 7.the model is XWN5001

JamesGL · Answer

Hi sunnyhouse1,

&nbsp;

Please try the version 3.1.0.4.

&nbsp;

https://www.netgear.com/support/product/XWN5001#Powerline Universal Utility Version 3.1.0.4

JamesGL · Answer

Hi sunnyhouse1,

&nbsp;

We’d greatly appreciate hearing your feedback letting us know if the information we’ve provided has helped resolve your issue or if you need further assistance.

&nbsp;

If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!

DocTG · Answer

I am having the exact same issue - I recently changed my modem/router to the Netgear Nighthawk X4S - my PL1200 adapters are working but I get the same un-named tag on the Netgear Powerline utility (v 3.1.0.4).

Windows 10

Norton Security

Netgear Nighthawk X4S

Forum Discussion

Powerline AV5001 not showing on the Netgear utility(sam)

5 Replies