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rc51's avatar
rc51
Aspirant
Nov 04, 2023
Solved

PowerLINE WiFi 1000 (PLW 1000) bought second hand

I have bought a second hand Powerline WiFi 1000….I am not sure if I am entitled to any sort of support but my thinking is….if I don’t ask I will never know.  Anyway, here goes.  The item is as new and appears to install OK.  At the destination power outlet I check available WiFi networks on my iPad and it comes up with Netgear##-EXT and Netgear##-5G-EXT.  I cannot advance any further though because a password is requested.  My queries therefore are - 1. Does this mean that the set up will work if I can get past the need for a password? and ….2. Is it possible to get past the need for a password?  Have I blown my money?


  • rc51 wrote:

     that’s why we have passwords so someone cannot do what I am trying to do.


    The Factory Reset button is on the bottom. See page 7 of the user manual.

    Page 14 describes using the reset button.

     

    Anyone who has physical access to an electronic device can reset it to factory specifications and erase all passwords and configurations.  Passwords can prevent access to information. They cannot prevent someone from reusing a device with new passwords.

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  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User

    rc51 wrote:

    I have bought a second hand Power Line WiFi 1000….I am not sure if I am entitled to any sort of support


    Netgear provides 90 days of 'complimentary support' for products purchased new from an authorized Netgear reseller.  So, second hand = "no Netgear support". (Which is why people come to user forums.)

     

    There are several models of PowerLine.  Enter the exact model number from the product label (often on the back) into the search box on this web page:

    https://www.netgear.com/support/ 

    The User Guide should explain how to log into the Power Line WiFi.

     

    Sound to me like "it works".

      • rc51's avatar
        rc51
        Aspirant

        Many thanks for info CrimpOn.  Looked into user manuals and they aren’t going to cover my situation.  I guess I am looking for some way to reset everything and, thinking about it, that’s why we have passwords so someone cannot do what I am trying to do.  I think I am on a loser.   Thanks for your input anyway.

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    rc51 wrote:

    I have bought a second hand Powerline WiFi 1000….


    When buying second hand kit, the first thing to do is to reset it to the factory defaults.

     

    Manuals are always a good place to start.

    Visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware.

    Look for the model number on the label on the device.

    That page will also have any software, firmware and drivers for your device, if they exist.