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midnightfox's avatar
midnightfox
Aspirant
Sep 28, 2015

Powerline XAV5001 Issues "Ethernet doesn’t have a valid IP configuration”

If anyone could help me it would be greatly appreciated. 

 

My powerline XAV5001 hasn't been working for quite some time now. 

I have a limited connection and when I try resolve it via Windows Network Diagnostics it comes up with the following error “Ethernet doesn’t have a valid IP configuration”

 

I have a few other Netgear powerlines connected and they all work fine. 

When I first tried diagnosing the issue I performed a factory reset without any success. 

I then updated it to the latest firmware through the Netgear Powerline Utility and it rectified the issue for several weeks. 

 

But the issue started appearing again and I would have to reset my Ethernet connection to get it working again. 

 

Eventually it stopped working all together and I have the same issue.

 

The Netgear Power Utility detects and there doesn’t seem to be any detected faults. 

I have bright green on both the left and right but a low dim light in the middle. 

 

Any help rectifiying the issue would be greatly appreciated. 

 

 

Troubleshooting

3 Replies

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Sep 29, 2015

    Hi midnightfox,

     

    Welcome to Community!

     

    How many powerline adapters you have? Can you try to connect it in same room with the first powerline adapter conneted to the router?

     

    Regards,

     

    JamesGL

    Community Team

    • midnightfox's avatar
      midnightfox
      Aspirant
      Sep 30, 2015

       

      Hi James, 

       

      When I would connect the unit directly to the router, I would loose connection all together from the internet on the other systems that were connected to the network through the powerlines.

       

      It’s definitely a fault with this specific powerline.

       

      Is it possible to downgrade the firmware manually?

       

      In regards to how many Powerlines I have it was 4 originally. 

       

      Since I moved places I have left two of the working ones behind at my previous place. 

      I was experiencing exactly the same fault at my previous place with the faulty unit.

       

       

       

       

      • JamesGL's avatar
        JamesGL
        NETGEAR Employee Retired
        Oct 02, 2015

        Hi midnightfox,

         

        You might need to replace the defective unit as it might be a hardware issue.

         

        Regards,

         

        JamesGL
        Community Team