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Troubleshooting NETGEAR's Powerline Products
Troubleshooting NETGEAR's Powerline Products
- Powerline products work better when plugged into the wall without power strips, extension cords, surge protectors, or interruptible power supplies.
- Passwords. Powerline products have both a network password, and a device password. A particular device's password, which is not changeable, is printed on the Powerline product label. Once you have collected all your Powerline device passwords, use the encryption dialog box, as described on pages 9 and 12 of the XE102 User's Guide, to change the network password. (Without password protection, it is possible, although unlikely, for someone very nearby to access your network.)
- If you changed the default network password, make sure that all the Powerline products use the same network password.
- If you've moved a Powerline unit, or disconnected the cables, your other network devices may need about 5 minutes to refresh their information about the Powerline's current status.
- If you have earlier Powerline products, switch to the encryption used by later products. (Early versions of XA601 and XE602 are known to have compatibility problems with newer models.)
- To test whether a house's electrical wiring is contributing to Powerline problems, plug units in the same room. Examples of potential problems are: Old fuse boxes. Old wiring that does not meet modern wiring building codes.
- Interference may be caused by a Major draw of Electrical power through the circuit, or the wiring may not be up to code, The following major appliances may cause Interference: Refrigerator Freezer or Microwave Air Conditioning system Power equipment or other house equipment that draws a large amount of power like: Hair Dryer Air Compressor The above devices use a large amount of power, combined with the Television, and other A/V Equipment that may be plugged in will contribute to this interference.
- An outlet tester will help you identify problems such as bad grounds, reversed wires or bad connections - all of which you should avoid, of course. In fact, if you do encounter any of these problems, you should bring in a certified electrician to make the needed repairs.
- Swap devices to isolate the problem to a particular Powerline unit.
- Reset the Powerline adapters to the default settings using the utility.
- Use all the same Powerline models for best connectivity. Also, software for one model may not work for another model. In particular, remote and advanced features may not work between Powerline manufacturers.
- Powerline is not directed at businesses, however it may work in a business environment, anyhow. See Assessing Powerline for Business Environments. In some cases noise can be limited by placing line conditioners or surge protectors between the source of the noise, and the Powerline units. (Not between the units.) Consult a professional electrician to evaluate your electricity's noise and to suggest remedies.
53 Replies
- I'm using a pair of XAV2001s and a pair of XAV101s. They work fine as lon as there are only 2 adapters on the network. It doesn't matter which two -- both sets work. But as soon as I add plug a 2nd aparter into my router (this would be the 3rd one on the network) the entire network shuts down. I also start getting IP address conflict alerts from the computer connected to the first pair (it doesn't matter which model is connected first). I tried assigning static IP addresses to each adapter and to the computer complaining of IP conflicts and that got rid of the IP conflict messages but didn't fix the network shutdown problem. I used the config utility to set the same security password on each adapter but that didn't change anything. What should I try next?
ahermens wrote: yup, i think i have the same problem but with XET1001s...do you find it takes down your entire network as well? I'm hoping its just the ethernet cabling which needs to be replaced or i can move the powerline to a better (cleaner) power source - Does it work with 220V 60Hz?
- I've finally received the Netgear Xavb5501 (500 Mbps) Powerline set.
My problem: 1080p and 720 p streaming is not possible (the picture and/or sound missing/stuttering). The cause is unclear. The xavb5501 advertises a speed of between 197 and 247Mbps rx and tx.
Distance between the 2 powerline adapers is 13 meters and 1 group. Signal is of course better if I put the 2nd adapter (1st is in meters in the closet wnda3700 router) closer. However, this is not possible with regard to placement tv, popcorn, ps3 etc.
The two mitigating factors are:
* Distance to router (wnda3700) is 4 metres.
* The mediaplayer is a Popcorn A110 (100 MB lan).
(In my old setup with a Linksys wrt54gs (100 MB) router, everything wired, it worked fine. This can unfortunately not be done now)
Behind the 2nd powerline is a new Netgear GS605 (Gb) switch. Connected to this switch are the Popcorn A110 and a Sony PS3 (barely used).
PS3 connection is green so gigabit and popcorn light is yellow, and so 10 or 100 Mb. no idea how I can see on the Popcorn?
If someone has ideas....already I connected the desktop to a wired connection via powerline xav5501 number 3 :-) - That's because the Powerline Utility is a scam.
Ik bought the XAVB5501 set. Because the utility gave good speeds (well over 100 Mbps, more than enough for my streaming video purposes) I didn't return it to the shop. But I found out later that, just like the advertised speed is no way near the real speed, even the reported Powerline utility speed isn't even close tot the real throughput speed!
From advice from someone I used the free programm Netstress and I eventually discovered why my HD material is still stuttering despite the claimed 100Mbps+ speeds of the Powerline Utility: the througput speed is way lower, about 20-25 Mbps in my case (instead of the 100+ which the utility gives). Too low for streaming my HD movies without stuttering...
If only I had known earlier about the Netstress program. But I was 'stupid' enough to trust the official Netgear Powerline Utility program to be thruthfull.... It's the newest version from the website btw, but the older versions also give the same readings.
A very disappointed customer. - I know the netstress program. On my one powerline adapter the speed even indicates 350Mbps speed. I can downlod at 120Mbps without problems there.
These powerlines are in the same group. The next powerline adapter is one group away and about 15 meters. Here the connection states 105Mbps.
I will try and test this connection a.s.a.p.
Also pretty disappointed... - Vinduer Online, landets største og bedste oversigt ved udskiftning af vinduer, tilbyder oversigt over mange forskellige typer, hvis det er udskiftning af vinduer der står for tur. Prisbillig og billige vinduer.
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Vinduer, Vinduer Online, nye vinduer, tilbud på vinduer, billige vinduer rlweiner wrote: I'm using a pair of XAV2001s and a pair of XAV101s. They work fine as lon as there are only 2 adapters on the network. It doesn't matter which two -- both sets work. But as soon as I add plug a 2nd aparter into my router (this would be the 3rd one on the network) the entire network shuts down. I also start getting IP address conflict alerts from the computer connected to the first pair (it doesn't matter which model is connected first). I tried assigning static IP addresses to each adapter and to the computer complaining of IP conflicts and that got rid of the IP conflict messages but didn't fix the network shutdown problem. I used the config utility to set the same security password on each adapter but that didn't change anything. What should I try next?
It's not clear from your description exactly what you are doing but if you have two powerline adapters connected to the wired part of your network (ie the router) then you will be setting up a loop which can totally clag a network.j_s wrote: It's not clear from your description exactly what you are doing but if you have two powerline adapters connected to the wired part of your network (ie the router) then you will be setting up a loop which can totally clag a network.
I have several wireless routers which were all connected via WDS (Wireless Distribution Service). To beef up the bandwidth, I attempted to connect each of the routers to a XAV5001. Now WDS knows to drop redundant links, using a spanning-tree-algorithm, but the XAV5001 totally fails when any two powerline adapters are connected together on the Ethernet side. When I was trying to debug this problem, I took all four XAV5001 that I had and put them on a power-squid, then connected them all to a gigabit switch (and in turn to my laptop) - that configuration is a complete disaster, as the NETGEAR powerline utility totally freaks out. Only when I disconnected all but one Ethernet port was I able to configure the names and Encryption keys.
When I turn off the WDS on the routers, everything works - but now if any of the XAV5001's fail, connectivity is lost - it sure would be better if the XAV5001's implemented a spanning tree algorithm to drop redundant links, so networks can be built with some redundancy to enhance reliability.
In my case, because WDS drops out redundant connections, my setup was working because when I first put it together, I powered up the powerline adapters and then started up the routers. That worked until the powerline adapters somehow glitched and the WDS picked up the slack, and then when the powerline adapters came back online with WDS connecting the Ethernet segments, the powerline adapters went south and made a debugging mess.- I have read through here, and could not find my question, so here goes.
Just bought the Powerline 85, simply because we wanted to watch NetFLix on the TV downstairs. We have wireless connection in the house, and didn;t know that the distance between router and computer was an issue. So I purchased the two units, and have one plugged into the wall upstairs by the router, and one directly downstairs, in the wall, connected to the Blu Ray device.
We have watched one movie without interruption, as we see the center blue light keeps blinking, as well as the right green light.
When I go to the NetFLix setup( again and again) it says it cannot read any device, yet the other night, it all stopped blinking and I was able to watch a movie.
This setup was suggested by the Phillips representative I called, and seeing as it did work twice,. what could be the outstanding problem?
Thank you for any reply. - It seems like it would be easier to buy the Powerline stuff and then have the house wired to accomodate them! Of course, then I'd have the cat5e run where I want it and could toss the powerline stuff in the trash - which I probably will regardless.
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