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Forum Discussion

DumbEngineer's avatar
DumbEngineer
Aspirant
Oct 15, 2024

A6100 drivers crash without error during install section

When I open both the adapter and standalone EXEs they both crash once the preparing to install bar reaches 60% every time I open them they then proceed to leave a ghost background process behind in my task manager labeled “InstallShield (R) 64-bit Setup Engine” one will appear in my TM per attempt at installation and won’t close on there own without me closing them using TM I can recreate this issue on video if needed it seems to me the driver installer really doesn’t want to open net gear genie it doesn’t even get to that screen any help would be appreciated

5 Replies

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User

        DumbEngineer wrote:
        Windows 10 Home and what is TM?

        Do you have the latest drivers for your Windows machine. Not the drivers for the adapter.

         

        What is TM? Who knows. You are the one who used that.

         


        Just another user with time on their hands.