A6200 WINDOWS 10 DRIVER ISSUES

Question

So I opened a new case with Netgear since I could never get an answer the first time. I simply described the problem and asked for help. See below for the conversation. It's completely unhelpful and unresponsive to my request:

SUPPORT for

Review Ticket History – Case #26557734

Summary:

A6200 - Windows 10 Update Problem

Status:

Closed

Communication History:

Online Comment

3/4/2016 2:53 PM

I downloaded the update to Windows 10 after verifying compatibility. The update failed at a point where I could not reboot my system. After much research I discovered that the driver for my wireless wifi adapter A6200 was the problem. My system was down for a week before I was able to reload Windows 7. What I need is a step-by-step methodical procedure to update the driver and download and install Windows 10. Please help. My ISP is Cox cable. Non-wifi users on my home network have upgraded to Windows 10 without a problem. Its the adapter driver that is the issue and I dont know how to download Windows 10 and update the driver at the same time. Please help.

NETGEAR Support

3/4/2016 4:27 PM

Hi Douglas,

Your A6200 comes with the following warranty from the date of purchase:

* 90 days basic technical support

Based on the product registration, your device is no longer eligible for free assistance from a support expert. However, I want to make sure you are aware there are other options available for you to utilize such as:

* Self-help web articles http://support.netgear.com/for_home
* NETGEAR Forums http://forum1.netgear.com

Aside from the above free options, I highly recommend our GearHead Premium Services which will entitle you to phone support for this issue and in addition you also get unlimited support for all your other home networking devices. For more information, you may visit the GearHead website at http://gearhead.netgear.com.

Thank you for choosing NETGEAR.

Regards,
Sameer
Expert ID: 1595
NETGEAR Support Expert

This case has already been closed, please log a new support request if you require further help.

My Account

JamesGL · Answer

Hi Douga54,

&nbsp;

Please install the Windows 10 driver first for A6200 before loading the Windows 10 software.

&nbsp;

http://downloadcenter.netgear.com/en/product/A6200#searchResults

douga54 · Answer

Does this driver also support Windows 7 or do I have to download hte Windows 10 package and not run setup until after the new driver is installed? &nbsp;Thanks.

JamesGL · Answer

Hi douga54,

&nbsp;

It supports as well Windows 7.

douga54 · Answer

I intend to update the driver now, but given all the issues i want to be sure I know what I'm doing. &nbsp;The current driver under Windows 7 works fine with encryptionover my wifi network. &nbsp;The beta driver I tried when I first tried to upgrade to Windows 10 would not accept my encryption key. &nbsp;I need to know that this driver (V1.0.0.26-1) will support encryption under both Windows 7 and 10. &nbsp;I would appreciate your response. &nbsp;Thank you.

JamesGL · Answer

Hi douga54,

&nbsp;

The encryption should work with the latest driver.

Forum Discussion

A6200 WINDOWS 10 DRIVER ISSUES

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