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Forum Discussion

SharonH's avatar
SharonH
Aspirant
Feb 01, 2016

A6210 Device could perform faster

I installed the A6210 to my Windows 7 Pro desktop PC and while the device worked, it has always given the message "this device could perform faster if connected to a USB 3/0 port"  The device IS plug...
Installation
Troubleshooting
Oilmanzz's avatar
Oilmanzz
Aspirant
Apr 07, 2016

I have exactly the same symptoms on my Win 7 64 desktop. Read somewhere that the "superspeed" message is a Win 7 bug, I have checked the USB port config and despite the message it is connected at usb 3 superspeed.

 

What concerns me more is the 1.0.0.32 and 1.0.0.34 entries in programs and features. I get the same messages if I try to resolve by uninstalling 1.0.0.32.  I am a little nervous about uninstalling all instances and "fiddling" with the registry to remove all traces as I read on these forums about people not being able to reinstall at all.  I am also disappointed that this post is 2 months old and has not has one response.

 

I hope you managed to solve your issues, if you did could you post the solution?

 

Netgear help, where are you?

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Apr 10, 2016

    Hi Oilmanzz,

     

    This is not issue. When the adapter is connected to 2.4Ghz or 5Ghz 802.11n connection, the adapter will be setup to USB 2.0. If the adapter detects that it is connected to an 802.11AC connection then it will have the USB 3.0 mode.

    • Oilmanzz's avatar
      Oilmanzz
      Aspirant
      Apr 11, 2016

      Thanks JamesGL, however I solved the speed issue and you are right it is not a W7 bug, it is a Netgear software issue.  The adapter used to connect, then disconnect, then reconnect when I first started it.  I thought this was due to the 2 entries in control panel, I had it selected for USB 3 in the device manager properties however would get the "device can perform faster...." message when the reconnect happened. I checked on USBtreeview and the adapter was only running at highspeed, not superspeed.

       

      I then found another thread in this community that alerted me to the NetgearSwitchUSB service installed as part of your driver package. What was happening was the adapter was connecting on 5ghz USB 3 to my Belkin (AC1200) router, then the service for who knows why would switch it to USB 2.  I stopped and disabled this service, now the adapter connects on 5ghz 802.11ac USB 3 every time and is rock solid stable, and USBtreeview shows it as superspeed, Genie reports 867mbps, and the pop up is gone.  So if others are having issues getting "superspeed" performance from this adapter in a USB 3 port, they should disable the service to solve it.

       

      Still doesn't resolve the 2 instances of the software in control panel programs and features though (1.0.0.32 and 1.0.0.34), and the inability to uninstall them.