NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

CW565's avatar
CW565
Follower
Jan 30, 2017

A6210 Installation Blues

I put in the disk and did the installation but it wouldn't detect my adapter. I decided to try and install the driver from the CD but that gets stuck in an infinite loop asking me to insert the adapter and click continue but every time I do it just tells me to do it again. Then I tried to uninstall everything but when I try to uninstall the software it pops up and attempts to re-install itself before failing with an error message. This happens every time I try to un-install making it impossible to get rid of. On top of that whenever I try to use the Netgear set up to just re-install the genie I get error code 1605 which tells me the software isn't even installed.

 

Everything has been a terrible headache. Even downloading the driver online gives me the same issue as when I installed it from the CD, just an infinite loop that does nothing. I'm using Windows 10 if that info helps.

 

In summary:

1. My adapter was not being detected in USB 2.0 or 3.0

2. I can not uninstall the genie

3. I can not install the driver from CD or Online

4. I can not re-install the genie since it tells me I have nothing installed to begin with

4 Replies