NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

FundRaiserGenie's avatar
FundRaiserGenie
Aspirant
Feb 23, 2019

A7000 USB Adaptor cannot see or detect any network SSID after SLEEP Mode

I was able to install the Netgear Genie and drivers for the A7000 on my Toshiba i7 laptop.  My Toshiba is an older but reliable laptop and I wanted faster connectivity.

 

The initial installation went find without a problem and I finally experienced high speed internet at 900+ Mbps.

 

However, when I put my laptop to sleep (and me sleeping of course),  the A7000 adapter seems to be unavailable when I get out of sleep mode.  In Netgear Genie, there would be ZERO/nada/zilch SSIDs. I would normally be able to see all my 2.4 G and 5G SSIDs and my neighbors SSIDs as well.

 

I have followed suggestions in other posts - like unchecking the power management options.

 

In theory, if I run Netgear Genie, the software should "awaken" the A7000 adapter, but it does not.

 

Any suggestions, please.

 

My setup: A7000 Nighthawk AC1900 Dual Band Wifi USB 3.0 Adaptor | Toshiba P775-S7320 i7 laptop running Windows 7. | Cox GigaBlast Panoramic Router

Hardware
Troubleshooting

3 Replies

  • ajksldfjalsk's avatar
    ajksldfjalsk
    Aspirant
    Jun 11, 2024

    Made a reply to say that this happened to me on the A8000 as well, and I found this post in 2024, but also found a solution.

     

    https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Network-Adapter-not-working-after-sleep-mode/td-p/7027071

     

    Please try these steps first:

     

    1. Open CMD with Administrator

    2. Type: sc config storsvc type= own ( this resets this service to its default state )

    3. Restart the PC.

    4. Check if this fixes it.

     

    then also did this:

     

    Right-Click on start button> click device manager> Network adapters>then select the wireless drivers and right-click on it and uninstall the Wifi drivers.

     

  • FundRaiserGenie's avatar
    FundRaiserGenie
    Aspirant
    Feb 23, 2019

    UPDATE:  After rebooting, Netgear Genie would see my SSIDs.  However, it was not able to connect to the 5G port.  There were no errors indicated and switched to the 2G.  So all along I thought I was on 5G but on scrutiny after writing this subject, that is what I found.

     

    I did get on a chat with Tech Support.  The tech recommended and I did the following:

    1. Remove the drivers and reinstall the entire package. 

    2. Change the port number(s) of the 5G Wifi - I was hesitant to do this because it had nothing to do with connectivity as all other 5G devices - iPads, MacBook Pro, iPhones, Roku boxes were working fine.

     

    So here I am back to square ONE - Netgear Genie still cannot see the SSID's after SLEEP mode.

     

    Any suggestions - willing to try your luck?