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Forum Discussion
Event 10400: A6200
Hello all, I have trawled Google, tried alternate drivers ranging from signed Netgear Beta drivers to BSOD-causing chipset manufacturer drivers. After hunting down several errors in my event log,...
Hello Dustrega
We are currently working on the issues with the windows 10 drivers we have a thread with some ways to get them working properly and also we are collecting information from the community about the issues they are having so we can fix the issues. Please take a look at this thread.
DarrenM
Hi there, has there been any solution found to this problem yet? I have the same issue with my a6200 randomly droping connection. Shows up the same in event viewer as well. Super frustrating, and phone support can't help due to the randomness of this problem. Any advice would be welcome.
Hi Plattfish,
Welcome to Community!
Please follow the steps below and provide feedback if it resolves.
- With the A6200 plugged in, uninstall the old NETGEAR software and drivers. To do this, open Control Panel.
- Click on “Uninstall a program”.
- Click on “NETGEAR A6200 Genie” and click Uninstall
- Once uninstall has completed, unplug your A6200 adapter and restart your PC.
- If you are using USB 3.0, you will need to upgrade the USB host controller.
- To determine if you are using USB 3.0, see Microsoft’s support article USB 3.0 Devices.
- For information on how to update the USB host controller driver, visit your motherboard manufacturer’s website.
For more information on updating drivers in Windows 10, see Microsoft’s support article: How to Install and Update drivers in Windows 10.
- Ensure that you have installed all of the necessary updates for Windows 10 before proceeding. For more information on installing Windows updates, see Microsoft’s support article Service Pack and Update Center.
- Download and extract the A6200 softwareto a convenient place such as your desktop.
- Choice one of listed execution file and run.
- standalone-V1.0.011-win8.1_win10_signed.exe (with NETGEAR Genie )
- setup-V1.0.0.26-win8.1_win10_signed.exe (Driver Only)
- Follow the on-screen installation instructions (insert the adapter when prompted)
- When the installation has completed, restart your PC.
Regards,
JamesGL
Community TeamHi James,
I followed these instructions, and my a6200 seems to be working fine for the moment. Due to the unpredicatable nature of this connection loss though, I'll have to report back after I see how it works for a few days.
Thanks!
I'm getting the exact same issues with this driver unfortunately. Random disconnects with no error message or anything. Unplugging and pluggin back in solves it temporarily. Any other ideas?
