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kBhushan's avatar
kBhushan
Aspirant
May 25, 2020

USB WiFi Adapter - No Internet Connection

Hello Folks,

 

I recently bought A6210 USB wifi adapter. The driver (Netgear Genie) was successfully installed and it detected my SSID. When I connect to any of 2.4 or 5G networks I cannot access the Internet.

 

Genie says connected however, it does not show the IP address.IPCONFIG does not show any IP either. So somehow my PC is not getting an IP when I connect using this adapter. My router is working fine and many other devices are connected to it.

 

Any suggestions will be appreciated.

Thanks.

Installation
Troubleshooting

2 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    May 26, 2020
    kBhushan wrote:

     

    When I connect to any of 2.4 or 5G networks I cannot access the Internet.

     

    What happens when you try?

     

    How are you connecting?

     

    How do you know that it isn't Windows getting in the way? Have you tried running its network troubleshooter?

    • kBhushan's avatar
      kBhushan
      Aspirant
      May 26, 2020

      Hi Michael,

       

      I am connecting via the dock provided in the box to a USB 3 port on my PC. (I tried without the dock as well)

       

      The troubleshooter says it did not find any issues. 

       

      I did get in touch with NG chat support yesterday and we tried to solve it but no luck. I was advised to replace the device. However, I tested it from a win 10 laptop today and it worked fine. So, I am sure that the device is not faulty.

       

      As you can see in the attached snapshots, Genie says it is connected. When I check on my wifi router (Tenda AC1200) I do not see any entry for my PC. Windows says 'Not connected - No Internet'. 

       

      ipconfig says the media is disconnected:

      >ipconfig

      Wireless LAN adapter Wi-Fi:

      Media State . . . . . . . . . . . : Media disconnected
      Connection-specific DNS Suffix . :

       

      I tried all older version of Genie but no luck.

       

      Tried disabling my Kasperksy Internet Security too but again no luck. Somehow something is preventing it from getting an IP from the router.