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Forum Discussion

Mrpaddyseymour's avatar
Mrpaddyseymour
Aspirant
Jun 13, 2018

90 day customer service

i bought the product on 3rd May 2018 and it says my 90 day free perid has passed.  Also the reason I need to speak to someone is my wifi from the extender keeps dropping.  I have the latest firmware.

Installation

4 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jun 19, 2018

    Hi Mrpaddyseymour,

     

    Welcome to the community!

     

    1. Please indicate the exact firmware version of the device.

    2. Have you tried doing a factory reset?

    3. Does the issue persist on all your devices?

    4. Does the issue persist on both bands (2.4GHz and 5GHz)?

     

    Regards,

     

    Dexter

    Community Team

    • Mrpaddyseymour's avatar
      Mrpaddyseymour
      Aspirant
      Jun 19, 2018
      • Hardware Version: EX6130
      • Firmware Version: V1.0.0.24_1.0.14

       

       
      Hi Dexter,
       
      see above.  i have tried the other things you mention.  Also would you know why it says my 90 day period for free telephone support has expired? I only bought the extender in May 2018
    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Jun 25, 2018

      Hi Mrpaddyseymour,

       

      1. Please indicate the results of the reset if this is something you have tried.

      2. Please indicate the answers to 3 and 4 on my previous post.

      3. I have sent you a message regarding the support for your device.

       

      Regards,

       

      Dexter

      Community Team

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Jun 28, 2018

        Hi Mrpaddyseymour,

         

         

        I would like to follow up and check if you are still experiencing the issue.

         

        Regards,

         

        Dexter
        Community Team