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Forum Discussion

Milt-Wood's avatar
May 26, 2017
Solved

Authentification problem

    Is it possible to "overload" the AC750 EX6100 Extender?

  The Extender was purchased because my first Android Box(MXQ Pro) would not  function on WiFi signal only.

My Laptop functioned fine without the Extender but sonce I had it I connected the Laptop to the Extender to see if there was any improvement.

There was some but negligable.

I then found a better Android Box (Infinity TV) which will function without the Extender but not as smoothly as with the Extender.

Initially I had the Infinity connected to the main tv and the Extender activated, everthing was working fine. I decided to connected the MXQ box to 

a TV in the basement and that is when I started having problems. For some reason now the Infinity tv box will not connect to the extender but

keeps giving the "authentication problem" prompt. 

I have tried disconnected all devices from power overnight, but no luck with getting rid of the "authenification problem".  The MXQ will connect,

no problem, Laptop likewise.

  Am thinking of resetting the Extender to Factory settings and starting over again. If that works I'll be a happy camper.       Regards     Milt

 

 

  • Hello Darren, 

       No it was not necessary to try the reset. While trying and retrying to establish connection using the 

    Netgear password, I had an idea that maybe the problem was not between the Box and the Extender

    but between the Extender and the Router. I entered the Network password and, voila, connection was

    established.

      In hindsight, maybe I should have realized the problem earlier, but there it was, a lesson learned.

      Thanks to you, Darren, and the others who offered suggestions.

     

          Regards      Milt

3 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Hello Milt-Wood

     

    Did you try the factory reset?

     

    DarrenM

    • Milt-Wood's avatar
      Milt-Wood
      Tutor

      Hello Darren, 

         No it was not necessary to try the reset. While trying and retrying to establish connection using the 

      Netgear password, I had an idea that maybe the problem was not between the Box and the Extender

      but between the Extender and the Router. I entered the Network password and, voila, connection was

      established.

        In hindsight, maybe I should have realized the problem earlier, but there it was, a lesson learned.

        Thanks to you, Darren, and the others who offered suggestions.

       

            Regards      Milt

      • Milt-Wood's avatar
        Milt-Wood
        Tutor

        Sorry Darren, I miss spoke, The problem was between the Box and the Router not the Box and the Extender.      Milt