Can not connect WN2500RP to AT&T router

Question

I have tried the installation guide options #1 and #2. #1 the extender never picks up the signal from the router even when it placed directly by the router. #2 my network map does not show the WN2500RP.
Any ideas?
Thanks

Retired_Member · Answer

Try a reset and start over. Can other wireless devices connect to AT&amp;T router?

htuggle · Answer

I have reset the extender twice and yes two laptops and two smartphones connect to the AT&T router.
I am at a loss as to what I should do. Before I went with AT&T Uverse I had installed a couple of routers, one of them a Netgear and was able to get them up and going.
I think I need to return this extender.
Thanks,

Retired_Member · Answer

Try calling support before returning.

jmizoguchi · Answer

What is the ATT dsl / router yo have Make sure to use WPA or WPA2 encryption.

htuggle · Answer

Thanks for everyone's help. I have returned the extender to the store.

Forum Discussion

Can not connect WN2500RP to AT&T router

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