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Connected to Extender, but no Internet
Hi All I just purchased a Wifi Extender due to poor signal for my Android Box in another room as well as to help increase the signal strength across the house. I want to use the ethernet plug fro...
Just wanted to post an update incase anyone else finds this with a similar problem. I guess it was hardware related...
I ended up returning the Netgear Extender and replaced it with a Linksys AC1200. Setup was completed in about 5 minutes and everything works flawlessly.
Sure, here you go
EXT NETWORK
Last login: Sun Mar 19 20:41:58 on ttys000 AdminisatorsMBP:~ product$ ifconfig -a lo0: flags=8049<UP,LOOPBACK,RUNNING,MULTICAST> mtu 16384 options=3<RXCSUM,TXCSUM> inet6 ::1 prefixlen 128 inet 127.0.0.1 netmask 0xff000000 inet6 fe80::1%lo0 prefixlen 64 scopeid 0x1 nd6 options=1<PERFORMNUD> gif0: flags=8010<POINTOPOINT,MULTICAST> mtu 1280 stf0: flags=0<> mtu 1280 en0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500 ether 3c:15:c2:c1:32:f4 inet6 fe80::3e15:c2ff:fec1:32f4%en0 prefixlen 64 duplicated scopeid 0x4 inet 192.168.1.131 netmask 0xffffff00 broadcast 192.168.1.255 nd6 options=1<PERFORMNUD> media: autoselect status: active en1: flags=963<UP,BROADCAST,SMART,RUNNING,PROMISC,SIMPLEX> mtu 1500 options=60<TSO4,TSO6> ether 72:00:01:29:c2:40 media: autoselect <full-duplex> status: inactive en2: flags=963<UP,BROADCAST,SMART,RUNNING,PROMISC,SIMPLEX> mtu 1500 options=60<TSO4,TSO6> ether 72:00:01:29:c2:41 media: autoselect <full-duplex> status: inactive p2p0: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> mtu 2304 ether 0e:15:c2:c1:32:f4 media: autoselect status: inactive awdl0: flags=8943<UP,BROADCAST,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1484 ether 16:c0:7a:ad:51:80 inet6 fe80::14c0:7aff:fead:5180%awdl0 prefixlen 64 scopeid 0x8 nd6 options=1<PERFORMNUD> media: autoselect status: active bridge0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500 options=63<RXCSUM,TXCSUM,TSO4,TSO6> ether 3e:15:c2:1c:d7:00 Configuration: id 0:0:0:0:0:0 priority 0 hellotime 0 fwddelay 0 maxage 0 holdcnt 0 proto stp maxaddr 100 timeout 1200 root id 0:0:0:0:0:0 priority 0 ifcost 0 port 0 ipfilter disabled flags 0x2 member: en1 flags=3<LEARNING,DISCOVER> ifmaxaddr 0 port 5 priority 0 path cost 0 member: en2 flags=3<LEARNING,DISCOVER> ifmaxaddr 0 port 6 priority 0 path cost 0 nd6 options=1<PERFORMNUD> media: <unknown type> status: inactive utun0: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 1500 AdminisatorsMBP:~ product$
And if it helps, here's the version on my main network
Last login: Sun Mar 19 20:39:13 on ttys001 AdminisatorsMBP:~ product$ ifconfig -a lo0: flags=8049<UP,LOOPBACK,RUNNING,MULTICAST> mtu 16384 options=3<RXCSUM,TXCSUM> inet6 ::1 prefixlen 128 inet 127.0.0.1 netmask 0xff000000 inet6 fe80::1%lo0 prefixlen 64 scopeid 0x1 nd6 options=1<PERFORMNUD> gif0: flags=8010<POINTOPOINT,MULTICAST> mtu 1280 stf0: flags=0<> mtu 1280 en0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500 ether 3c:15:c2:c1:32:f4 inet6 fe80::3e15:c2ff:fec1:32f4%en0 prefixlen 64 duplicated scopeid 0x4 inet 192.168.1.125 netmask 0xffffff00 broadcast 192.168.1.255 nd6 options=1<PERFORMNUD> media: autoselect status: active en1: flags=963<UP,BROADCAST,SMART,RUNNING,PROMISC,SIMPLEX> mtu 1500 options=60<TSO4,TSO6> ether 72:00:01:29:c2:40 media: autoselect <full-duplex> status: inactive en2: flags=963<UP,BROADCAST,SMART,RUNNING,PROMISC,SIMPLEX> mtu 1500 options=60<TSO4,TSO6> ether 72:00:01:29:c2:41 media: autoselect <full-duplex> status: inactive p2p0: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> mtu 2304 ether 0e:15:c2:c1:32:f4 media: autoselect status: inactive awdl0: flags=8943<UP,BROADCAST,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1484 ether 16:c0:7a:ad:51:80 inet6 fe80::14c0:7aff:fead:5180%awdl0 prefixlen 64 scopeid 0x8 nd6 options=1<PERFORMNUD> media: autoselect status: active bridge0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500 options=63<RXCSUM,TXCSUM,TSO4,TSO6> ether 3e:15:c2:1c:d7:00 Configuration: id 0:0:0:0:0:0 priority 0 hellotime 0 fwddelay 0 maxage 0 holdcnt 0 proto stp maxaddr 100 timeout 1200 root id 0:0:0:0:0:0 priority 0 ifcost 0 port 0 ipfilter disabled flags 0x2 member: en1 flags=3<LEARNING,DISCOVER> ifmaxaddr 0 port 5 priority 0 path cost 0 member: en2 flags=3<LEARNING,DISCOVER> ifmaxaddr 0 port 6 priority 0 path cost 0 nd6 options=1<PERFORMNUD> media: <unknown type> status: inactive utun0: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 1500 inet 192.168.254.200 --> 192.168.254.200 netmask 0xffffffff AdminisatorsMBP:~ product$
Prior to getting you the above logs, I did another factory reset as I felt like I could share the steps I took to setup
- Held the reset button down for ~15 seconds
- Unplugged router, waited 30 seconds, then plugged router back in
- Waited for the "power" light to turn "green" on extender
- Plugged ethernet cable into extender/laptop and chrome opened
- Followed all of the steps, selected my main 2.4GHz network and entered the password.
- I now see the Router light on the extender turn green
- At confirmation, I connected my phone and PC laptop
- Here, both the laptop and phone say connected, but no internet access
- Confirmation screen shows WIfi extender is up and running
- To test, I went to Firmware Update and tried looking for an update (still connected to the EXT)
- Didn't work and showed no internet connection
Oh, I see you are on a Mac. Well, it's getting an IP address. If you Option click on the Wi-Fi icon, do you see an IP address for the Router? Can you ping it?
If you open Network Preferences and look at the DNS tab, do you see any IP address for DNS servers?
Yeah, I use my macbook as my primary machine but I set it up on the PC laptop I have because my macbook doesn't have an ethernet port.
I do see an IP address for the router when I am on the EXT network which shows 192.168.1.250. When I switch back to my main network, the IP address for the router shows 192.168.1.1
I am able to ping it 192.168.1.250 but www.google.ca shows 'unknown host'
In the DNS tab, I see one IP address which is 192.168.1.250
I appriciate all the help you are giving me!
That's odd. I would not have expected the router and DNS address to be 192.168.1.250. That's the address of the extender. Do you have the extender set up to obtain its own IP address dynamically from the router or is it static?
Yep I just double checked in the NetgearGenie that IP address is set to Get Dynamically IP Address From Router
Should it be a static IP?
It's up to you regarding which setting you want to use. What IP address does the extender thinks it currently have? If it's not 192.168.1.250, then that adds to the mystery.
Try the following. On your Mac, temporarily override the address for the router. You can do this in Network Preferences. Click on the Advanced button for the Wi-Fi interface. Then click on TCP/IP. Change the setting for Configure IPv4 to Manually. Then change the address for the Router to 192.168.1.1. Next, go to the DNS tab and change the DNS server address to 192.168.1.1. See if you can access the Internet.
Yeah something is definitely weird.
So when I toggle the Configure IPv4 to Manually, the IP4 address changes to 0.0.0.0. I just entered “192.168.1.129” so there is a value. If I left the IP4 address at the 0’s, then I got a popup when I tried to change the router which said “The value entered is reserved for the default route and cannot be used as the IP address for this computer.”
However, still no internet when I applied that IP address and manually changed the router IP as well as the DNS.
This is a stretch, but could the hardware be faulty? Maybe not compatible with my router? I know Linksys makes extenders so maybe I can try one of theirs.
Yeah, I'm out of ideas. I wouldn't blame you for trying another brand.
I appriciate all the help you gave me! But yeah I figure if I try out another brand and it still doesn't work correctly...that it must be something with the router/modem config
Cheers
Just wanted to post an update incase anyone else finds this with a similar problem. I guess it was hardware related...
I ended up returning the Netgear Extender and replaced it with a Linksys AC1200. Setup was completed in about 5 minutes and everything works flawlessly.