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faisalalsalm's avatar
faisalalsalm
Aspirant
Jul 28, 2022

eax80 "enable media server" blocked access to both ready storage and admin web

hi all 

i have eax80 extender its currently setup as access point and have a 4tb usb drive connected to its usb port when i check the "enable media server" box after about 5  - 10 min i will no longer access the drive via smb and i will no longer can access the web page 

what i tried 

1- used other drive 

2- disable the media server i can access both the webpage and the drive i tried it for day and no problem

3- it's updated the latest FW 

4- i didn't reset it yet 

 

i there any thing i can do 


btw it always happens when i change the hard drive on install the drive for the first time then it works it was working fine with the old 1tb drive with media server enabled 

6 Replies

  • olympos1625's avatar
    olympos1625
    NETGEAR Employee Retired
    Jul 29, 2022

    Hi @faisalalsalm,

     

    Welcome to NETGEAR Community!

     

    Thank you for reaching out. We are sorry to hear about your experience with the extender. Just to clarify, the issue started after using a new hard drive, Is that correct? If yes, may we know the brand and model? With your old hard drive, you didn't encounter similar issue, is that correct? How many hard drives did you try already and what are the brands and models? Please try downgrading the firmware and resetting the extender as well.
     

    Please do not hesitate to let a know if you need further assistance. 


     

    Regards,

    Oliver

    Community Team


     

    • faisalalsalm's avatar
      faisalalsalm
      Aspirant
      Jul 29, 2022

      hi 

      the old 1tb was WD my passport 

      the new one is 4tb WD my passport

      i reattached the old 1 tb and its working fine but i needed more space 

      i did reset the extender and it didn't help 

      i will try new one just to make sure i have a 5tb WD element   

       

    • faisalalsalm's avatar
      faisalalsalm
      Aspirant
      Jul 31, 2022

      so i tried these HDD

      WD 5TB my passport didn't work

      WD 4TB my passport didn't work

      WD 5TB elements didn't work

      WD 5TB BLACK P10 didn't work

      WD 2TB my book didn't work

      Hitachi 1TB didn't work

       

      the only ones that works 

      WD 2 TB my passport ultra works

      WD 1 TB my passport works

      i dont know why 

      • olympos1625's avatar
        olympos1625
        NETGEAR Employee Retired
        Aug 05, 2022

        Hi @faisalsalm,

         

        Thank you for the update. Do those HDDs that don't work have passwords in them or password protected? 

         

        I am looking forward to your response.

         

        Regards,

        Oliver

        Community Team