NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Ex2700 won’t connect to internet
I have tried everything. I have reset the router multiple times, tried to connect using mywifiext as well as using WPS. Both ways will get me to the point where the wifi extender is set up, but once I try to connect a device, it won’t connect to the internet. All lights are green. No VPN connected. I have looked on multiple forums and can’t find anything to help. Do I just need a new extender?
Your first post made it seem as if you can connect to the mywifiext address
One thing to try is after its setup, log into your router and check its attached devices page. See if the extender is connected here and what its ip address is. Use that ip address to try to connect to it.
9 Replies
Nvogler wrote:
I have tried everything.I hope not.
Take us through what you are doing and where it goes wrong.
The EX2700 is a WiFi extender, You have to connect it to a router, and that has to talk to the outside world through a modem of some sort.
Both of those can get in the way. You certainly have to get them working before you add the extender. What are they on your network?
While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
WiFi Range Extenders & Nighthawk Mesh - NETGEAR Communities
You might like to search there for messages related to your problem.
I will ask the Netgear moderator to move your message.
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
Check for various troubleshooting tips.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.what router are you connecting it to?
What modem is that router connected to?
- It’s an xFi gateway. The extender was working for months until there was a power outage and I wasn’t able to reconnect it since. Have tried rebooting the gateway to see if that helps and it doesn’t.
2 things to try.
1. reinstall the firmware to the extender on it. (even if you're current). Maybe something was corrupt in the firmware
2. Make sure the xfi gateway's 2.4ghz is using wpa2 and not wpa3
