EX3700 connected but no internet

9 Replies

Rondo457
Aspirant
May 10, 2019
EX3700. Went thru Network Genie numerous times with Netgear. Factory resets.

Netgear software indicates successful install. All lites on extender are green. Device lite turns green when _ext network selected. Spectrum Internet with SagemCom router. Spectrum

tech people have looked at system with no success.
- plemans
  Guru - Experienced User
  May 11, 2019
  if you hardwire into the extender, does it work?
  
  Are you able to pull up the extenders gui from a browser (not genie)? mywifiext.net
  
  What firmware do you have installed to the extender?
  
  What sagecom router/combo device (model)? Does it use a smart connect function (one ssid name)? if so, shut it off.
  - Rondo457
    Aspirant
    May 12, 2019
    
    plemans wrote:
    
    if you hardwire into the extender, does it work?
    
    Are you able to pull up the extenders gui from a browser (not genie)? mywifiext.net
    
    What firmware do you have installed to the extender?
    
    What sagecom router/combo device (model)? Does it use a smart connect function (one ssid name)? if so, shut it off.
    
    Hardwire into extender does not work.."unidentified network"....no internet
    
    /all lites green/ same response as wireless.
    
    Extender GUI 192.168.1.250 does work from Google/Chrome
    
    No firmware installed...straight out of the box.
    
    Spectrum Sagemcom Router/ 802.11ac wave 2-askey router
    
    Model# RAC2V1K. No smart connect function. I suspect this extender
    
    model has been around several years. Thanks again.
    
    Thanks

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