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Forum Discussion

fire772's avatar
fire772
Tutor
Dec 22, 2020
Solved

Ex3700 setup

I’m reinstalling the extender 3700 on a new network I’m using the same Wi-Fi name but it doesn’t seem to recognize it do I need to factory reset the 3700 on they moved installation
  • Well It looks like I did a boo-boo on the first set up.
    I didn’t get something smaller to fit in the hole for the reset button it looks like it didn’t reset we got a small pen and pushed it in and did a system reset and did the WPS connection and everything works fine works fine

3 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    What router are you connecting it to? 

    When you re-installed, did you use wps or the installation assistant?

    I'd recommend factory resetting and using the installation assistant. 

    • fire772's avatar
      fire772
      Tutor

       Hi 

      I used the wps bottoms on devices and the 2nd time did a factory reset. The old WiFi network is broadcasting so I don't think it reset correctly. Will do a factory reset again and use the installation assistant. 

      Using att router BGW 320 

      will try again

       

    • fire772's avatar
      fire772
      Tutor
      Well It looks like I did a boo-boo on the first set up.
      I didn’t get something smaller to fit in the hole for the reset button it looks like it didn’t reset we got a small pen and pushed it in and did a system reset and did the WPS connection and everything works fine works fine