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Forum Discussion

FusedGlassDave's avatar
Jan 18, 2023
Solved

EX6100V2 Extender - Change router SSID

Our extender was set up with an incorrect name for the router WiFi SSID - it points to another access point in the house, instead of to the WiFi port set up in the router.

 

I see no way to change the router SSID in the extender.  Do I have to do a complete reinstall of the extender?  

  • plemans's avatar
    plemans
    Jan 21, 2023

    if you get to the installation page, its not installed. That only pops up if its not connecting/installed properly. 

     

9 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    I would. And I'd use the installation assistant. 

    Factory reset the extender  and set it up using the installation assistant.
    To factory reset, push and hold the reset button for 7-15 seconds while powered on. 
    Here's a video of how to use the assistant. 
    https://www.youtube.com/watch?v=yJVklshxBMk

    • Thanks for the tip!

      I have now re-installed the extender multiple (5? 6?) times.  Windows shows the connections to the extender SSIDs are "Connected, secured".  So all seems to be going swimmingly well, except:

      When I attempt to access the Internet through either of the extender SSIDs, I always get a long pause, and then an Edge error screen that shows a message along the lines of "[name of site} DNS address cannot be found."  (Essentially the same thing happens when using Chrome.)

      Any idea what's going on there?

      • plemans's avatar
        plemans
        Guru - Experienced User

        What router is it connected to? 

        what firmware is on the extender?