NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

JenMolke's avatar
JenMolke
Tutor
Aug 30, 2019

EX6120 not accepting WIFI password on any device so cannot continue set up

I am setting up my workplace with this wifi extender and it is connecting to the router but not accepting the correct WIFI password. Because of this I can't do any of the other troubleshooting options I have seen on the other discussions or the FAQs. I have tried it right next to the router as well and still nothing. Please advise (and keep it fairly jargon free as I am not really a tech person... just a problem solver)

Thanks

7 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Aug 30, 2019

    So much in such a short statement without some key info.

    What is your workplace using for a router?

    Is this router managed by an IT department? Do they have to allow specific devices to connect?  I'd be checking with them first before going further if you have an IT department.

    If you don't, and its a consumer device, a model number would help.  

     

    • JenMolke's avatar
      JenMolke
      Tutor
      Aug 30, 2019

      Thank you so much for getting back to me. It's just a small business so no IT dept. We are using an XLN Fibre router. It connects absolutely fine to all other devices on the network when we are connecting directly to it.