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Forum Discussion
EX6120
My netgear EX6120 is brand new straight out the box. It has been setup and connected to my router. The extender network won’t accept the correct password and I can’t login to the extender network settings because I have a mobile phone and MacBook Air neither of which have an Ethernet port and I can’t do it wirelessly because it won’t accept the WiFi password
6 Replies
Ricardo1872 wrote:
My netgear EX6120 is brand new straight out the box.I'm surprised this device is still on sale. It first came out in 2015.
I can’t login to the extender network settings because I have a mobile phone and MacBook Air neither of which have an Ethernet port and I can’t do it wirelessly because it won’t accept the WiFi passwordHave you tried WPS?
What router are you trying to connect this to?
While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
WiFi Range Extenders & Nighthawk Mesh - NETGEAR Communities
You might like to search there for messages related to your issue.
I will ask the Netgear moderator to move your message.
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
Check for various troubleshooting tips.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.What router did you connect it to?
What firmware is on the extender?
Did you set it up using the push button WPS option?
If so, factory reset the extender and set it up using the installation assistant.
To factory reset, push and hold the reset button for 7-15 seconds while powered on.
Here's a video of how to use the assistant.
https://www.youtube.com/watch?v=yJVklshxBMk- Hi, I used WPS initially and the extender connected to my Vodafone router, but when I tried to join the extended network it would not accept the correct WiFi network password. I have done a factory reset and tried setting up using the assistant method, which has worked in so far as it accepted the password for both 2GEXT & 5GEXT extended networks, but only the 2GEXT network is giving internet access. I can connect to the 5GEXT network but I can’t access the internet, but that maybe an issue with my router/network.
Ricardo1872 wrote:
Hi, I used WPS initially and the extender connected to my Vodafone router, but when I tried to join the extended network it would not accept the correct WiFi network password.Two questions, what does "would not accept" look like? Messages? Errors?
And did you clear the login credentials for the device and set up the link afresh?
I can connect to the 5GEXT network but I can’t access the internet, but that maybe an issue with my router/network.Good thinking. Does your unnamed router produce any logs that could tell you what the router is up to?
As plemans says, it might help if you said what that router is. Perhaps also the modem/ONT/gateway that sits between the router and the Internet.
