EX6150v2 Can't re-connect.

Question

My Netgear AC1200 Range Extender stopped working yesterday.&nbsp; I've tried to re-connect but have been unable to do so.&nbsp; Message is:&nbsp; Windows was unable to connect to Home------2GExt

StephenB · Answer

Did you try restarting the extender and the laptop?

CarnationTG · Answer

Yes.&nbsp; I've restarted my router, my Netgear extender, and my laptop.&nbsp; Nothing seems to help.&nbsp; I can connect to my home WiFi, but I have poor access where my laptop is connected.&nbsp; That's why I purchased Netgear Extender.&nbsp; It was working fine until yesterday.&nbsp; I was using my laptop, when suddenly, a message said, "No Internet Access".&nbsp; I've been trying everything to get my extender to work.&nbsp; I'm not real tech saavy, (I'm 75), But I do my best.

StephenB · Answer

Are the router and client LEDs on the externder both green?&nbsp;
&nbsp;
If you aren't sure where they are, check page 6 here:&nbsp;http://www.downloads.netgear.com/files/GDC/EX6150v2/EX6150v2_UM_EN.pdf
&nbsp;

CarnationTG · Answer

&nbsp;I've shut it down, hit the factory reset button, and started all over using the instructions in the net gear quick start book.&nbsp; The installation assistant would not let me finish.&nbsp; A circle in the center of the page kept swirling and swirling for a very long time after I entered the WEP and clicked next.&nbsp; After about ten minutes, I closed the browser.
Only two lights are green:&nbsp; Power LED and WPS LED.

StephenB · Answer

CarnationTG&nbsp;wrote:
&nbsp;A circle in the center of the page kept swirling and swirling for a very long time after I entered the WEP and clicked next.&nbsp;

WEP???&nbsp; I don't know what you mean by that.&nbsp; Perhaps post a screen shot?&nbsp; If you actually do mean that you are choosing the WEP security method, then that is likely the problem - that's very outdated and not secure.&nbsp; The WiFi alliance has deprecated it.
&nbsp;
Are you using the WPS method or the Web Browser Setup ( www.mywifiext.net )
&nbsp;
Also, check the access point/extender switch on your extender, and make sure you didn't accidently shift it into the wrong position.

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EX6150v2 Can't re-connect.

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