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bzyc's avatar
bzyc
Tutor
Nov 27, 2021
Solved

EX6250 Mesh Extender doesn't work after NightHawk app update

Hi folks, the most recent Android Nighthawk app update made me unable to use my mesh extender EX6250 anymore for some reason. I've since factory reset the mesh extender, and tried to reconnect, but ...
Apps
Installation
Nighthawk Mesh
Troubleshooting
bzyc's avatar
bzyc
Tutor
Nov 28, 2021

Thanks plemans . Can I please check, when you refer to "installation assistant", do you mean the Nighthawk App or something else?

- If it's something else, can you please pass me the URL for it?

- If it's the Nighthawk App, then that's what I'm having trouble with. The Android Nighthawk app closes down everytime i get to "Personalise Settings" during setup, so I'm never able to complete the setup.

 

Thanks in advance.

  • bzyc's avatar
    bzyc
    Tutor
    Dec 10, 2021

    Thanks, walking through the instructions in this video solved it, thank you!

    • plemans's avatar
      plemans
      Guru - Experienced User
      Dec 10, 2021

      bzyc glad it worked for you! 

      Thanks for marking it solved. it can help the next person with that issue find the fix faster.