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ArcherX's avatar
ArcherX
Initiate
Jan 08, 2017

EX7000 Nighthawk AC1900 Range Extender 5 ghz connection issues

I'm having issues with my 5 ghz on my new WIFI extender.  My 2.4 ghz extention works most of the time but will occasionally just boot me off.  My 5 ghz, while it flashes green on the LED indicator panel (on the extender), and shows full signal recognition in my network settings (on my Lenovo Yoga) it says "No Internet, Secured" when I try to use that connection.  I have tried resetting and forgetting the network but nothing seems to help.  I also can connect but can't get internet on any of my other devices (iPhone, iPad), which leads me to believe its an extender issue.

Troubleshooting

4 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Jan 10, 2017

    Hello archerx

     

    What is the router that you are using?

     

    DarrenM

    • ArcherX's avatar
      ArcherX
      Initiate
      Jan 11, 2017

      Darren,

       

      I am currently using a Technicolor TC8717T, also since my last post the 2.4 ghz has continued to go out with more noticable frequency.

       

      archer

      • DarrenM's avatar
        DarrenM
        Sr. NETGEAR Moderator
        Jan 12, 2017

        Hello ArcherX

         

        You could try a couple things. Make sure your EX7000 is on the latest firmware. You could also try to adjust the wireless channels on your main router maybe some other wifi network or home appliance is causing the drops in the signal. Last thing is you could try to factory reset the extender and set it up again.

         

        DarrenM

    • hugethorn's avatar
      hugethorn
      Aspirant
      Jul 09, 2017

      Hi Folks - Same problem:  Nighthawk X8 AC5300 Triband R8500 Router.    2.4 GHZ works fine.  5GHz can't support a consistent signal.  Nothing can connect to it.   Upgraded firmware in both router and extender, reset extender 2x, tried the WPS connection a number of times as well as the mywifiext tool.     I can see the 5ghz name broadcasting, and the signal is strong - just no connectivity to any device is possible.