NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

ChughesLondon's avatar
ChughesLondon
Tutor
Oct 30, 2018

EX7000 not assign proper IP to Apple iPhone or iPad

Hi All,

 

Tied to this dicussion here, which is now closed...https://community.netgear.com/t5/WiFi-Range-Extenders-Nighthawk/EX7000-not-assign-proper-IP-to-Apple-iPhone-or-iPad/td-p/1520636

 

 

I am having the exact same problem: I am running an Netgear EX7000 wifi extender with a BTHomeHub5 modem router and am having major difficulties connecting it to my Apple products mainly 2 x iPhone 6s and an iPad Air 2. This only happened once I updated to the most recent firmware.

 

I have tried modifying the wireless channels. I have also tried setting up as an AP...it send the correct IP details whilst acting as an AP, but then returns to not working once setup as an extender again. I have also phoned up my ISP and gone through their troubleshooting.

 

The conclusion, as with the thread I linked to above, is that the extender is not transmitting ipv4 to Apple devices and the issue lies with the extender.


Does anyone have a fix for this?

 

Thanks!

 

 

 

 

 

 

Troubleshooting

6 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Oct 30, 2018

    Hi ChughesLondon,

     

    Welcome to the community!

     

    1. Please make sure that a factory reset is done after the firmware update.

    2. To confirm, does the issue persist on your other devices (non-Apple)?

    3. Also, I have sent you a message. Please check your inbox.

     

    Regards,

     

    Dexter

    Community Team

    • ChughesLondon's avatar
      ChughesLondon
      Tutor
      Oct 31, 2018

      Hi Dexter,

       

      Thanks for getting back to me!

       

      I can confirm that factory reset has be carried out since the firmware was updated. 

       

      Regarding your question regarding devices, currently the situation is that:

       

      my iPhone WILL connect

      my iPad WILL NOT connect

      MacBook WILL NOT connect

      MacPro WILL NOT connect

      non-Apple Smart TV WILL NOT CONNECT

       

      I have read some more on this topic and there appeared to be many people that complained about a firmware update that meant the EX7000 would only accept IPv6 connections. Is that correct? I would suggest that this is the source of my issues, but then again that wouldnt explain why my iPhone is the only device currently that will connect to the WiFi.

       

      Very much hoping you can help me out here!

       

      Thanks,

      Chris

       

       

       

      • SammiM's avatar
        SammiM
        Guide
        Nov 13, 2018

        I am having this same exact issue. Have had my extender for over 2 years without issue until recent upgrade. I had reset and downgraded to no avail. Found the article previously noted and last comment indicated that ISP indicated that the extender is not assigning proper IPV4 addresses. Sure enough that seems to be the issue. Renewing the lease did not help. Please help! I'm on my fourth day dealing with this problem.

         

        BTW, Chris, you mentioned that your iPhone connected to the extender. Mine did the same -- for a very short while. I can use certain apps (Facebook), but not others (Word 2 with Friends, Boggle). I can visit certain websites, but then other sites I get a "Safari cannot connect" message.

         

        Very frustrating and would really like help.