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EX7000 Range Extender will not connect to the internet
I recently returned a Linksys AC1200 wifi extender because it kept dropping the wifi connections and LAN connections every 20 minutes or so for about 30 seconds before coming back up. (Worked really ...
I have finally, after two days, managed to get the EX7000 to work as advertised by downgrading the firmware to the previous version. I am not sure why this would work. Why would Netgear release a new firmware without proper testing? I am assuming that the new version adds security features that are not compatible with my Netgear router.
Now to see if the connection remains stable.
Firmware version that I downgraded to: V1.0.0.66_1.0.126
I have finally, after two days, managed to get the EX7000 to work as advertised by downgrading the firmware to the previous version. I am not sure why this would work. Why would Netgear release a new firmware without proper testing? I am assuming that the new version adds security features that are not compatible with my Netgear router.
Now to see if the connection remains stable.
Firmware version that I downgraded to: V1.0.0.66_1.0.126
I had exactly the same issue. When I initially set up the extender it worked fine, I could connect all devices to it and access the internet no problem. I could also log into the extender via phone, pad or laptop. After a while I logged into the extender and updated the firmware to the latest version, 1.0.1.78. It installed OK but then I found that I couldn't connect any devices to the internet via the extender. The phone was showing error "Failed to obtain IP Address". I did a factory reset and set up the extender again, but the problem persisted because the firmware had been set to the 1.0.1.78 version. I could log into the extender via Firefox browser, but not through Chrome as before because I was getting a JavaScript error, even though my Chrome browser is set up to allow JavaScript for all websites.
With the help of Netgear Support I did manage to fix it though, and now it's working just fine.
Solution : on your PC or laptop (mine is a Windows laptop) connected to your main home router/wifi hub, download the file containing the factory version of the firmware, 1.0.0.66. The link is https://kb.netgear.com/000059563/ 5
Unzip the file on your laptop so that you have file EX7000-V1.0.0.66_1.0.126.chk available to install on your extender.
Do a factory reset on your extender, then connect to the NETGEAR_EXT extended wifi source using your laptop/PC/Mac. Log into the extender (in my case using Firefox browser) and update the firmware, selecting the previously downloaded .chk file as the source. Then follow instructions.
Worked like a dream for me.
I had the same experience with the 1.0.1.78 firmware. I have two of the EX7000s and have been using them for a long time with no issues. When I updated them to the 1.0.1.78 firmware, nothing connecting to them could get an IP Address. Both were configured to use the FastLane connections where they are connected to my Nighthawk X8 on the 5 ghz band only and then broadcast only the 2.4 ghz band for connections. Each had its on SSID. I even tried factory resets after the upgrade, reconfigured and still can't obtain an IP address. I had to roll back to the V1.0.0.66_1.0.126 of the firmware, do a factory reset and reconfigure to get it working again.
I WOULD NOT RECOMMEND UPDATING to the 1.0.1.78 firmware.
Very dissappointed with this firmware release. I've used Netgear components for many years and have even beta tested for them. I've never had one make a piece of gear unusuable before. Hopefully, they will identify the problem and put out a hotfix for this version.
I continue to have this issue with my iOS devices. I've had my extender now for about 2 years without issue until recent firmware upgrade (it seems). I have reset my extender and uploaded older versions. Seemingly working and then when I visit certain web sites, I am presented with "Safari cannot connect...." I found this article indicating that the extender is not assigning proper IP address, and sure enough the IP addresses on my iOS devices are off. I tried renewing the lease, to no avail. Unfortunately the article is closed for replying. Anyone has any other ideas?
SammiM wrote:
Anyone has any other ideas?
If you are running 1.0.1.78 firmware, try downgrading to 1.0.0.66 https://kb.netgear.com/000059563/EX7000-Firmware-Version-1-0-0-66
- I have but unfortunately, while seemingly having internet connection, some apps and websites will work/connect (Facebook, CNN website), but others will NOT work/connect (Word 2 app, Amazon website).
