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Forum Discussion

spricevancouver's avatar
Jun 20, 2022

ex7000 sets up but won't recognize password

i upgraded my modem/wifi box and tried multiple times to reinstall, reset the extender , the install seems to work but when i try the 2g or the 5g band it won't accept the password, i left the password as the network one and tried setting it to a different one in the setup but still won't recognize the password. it shows up on every device i try but will not let me in. any help would be greatly appreciated

regards

 

13 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    Are you installing with wps or using the installation assistant? 

    What router are you connecting it to? 

    Are you using any special characters or spaces in the ssid/password?

    • spricevancouver's avatar
      spricevancouver
      Aspirant
      Installed with the install genie, and no special characters in the password and I am using the new share fiber gateway2.0
      • plemans's avatar
        plemans
        Guru - Experienced User

        What actual model gateway is it? (look on the label)