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Solved
EX7000 WIFI issues
I am having issues with the WIFI for my EX7000 ranger extender. The WIFI shows online for both 2.4/5 bands, and my devices are connected, but I receive an error that there is no internet connection. In order to get the internet connection back, I have to reboot the extender. This will temporarily resolve the issue, but I have to reset multiple times per day.
The extender also connected my TV, but as a troubleshooting step, I stopped using the WIFI and ran a network cable from the extender to the TV. Once I ran the network cable to the TV, the connection issues stopped. I then used a network cable to also connect a laptop to the extender, and the laptop stays connected as well. So I am pretty confident saying it is not an ISP issue since I never lose connection with my devices hard wired to the router. I am also pretty confident that the extender is within range of the router for a good signal, since my hard wired devices work as expected. The issue is only present for a device using WIFI to connect to the extender.
I checked and I have the current fireware versions for both my EX7000 extender and R7000 router. I have also performed a factory reset of the extender, and I still have the same issue.
Extender:
Hardware Version: EX7000
Firmware Version: V1.0.1.84_1.0.148
Router:
Hardware Version: R7000
Firmware Version: V1.0.9.88_10.2.8
I would actually look at the router first. The R7000 isn't known to have great firmware and when you're running an extender, the router is the key point.
Try installing firmware version 1.0.9.42 to the R7000. Factory reset it afterwards, and then manually re-setup the router. Disable autoupdates.
Try that first.
What modem are you using?
7 Replies
I would actually look at the router first. The R7000 isn't known to have great firmware and when you're running an extender, the router is the key point.
Try installing firmware version 1.0.9.42 to the R7000. Factory reset it afterwards, and then manually re-setup the router. Disable autoupdates.
Try that first.
What modem are you using?
I will the firmware fix and reply back here.
My ISP is MetroNet, so it is a fiber connection using a AdTran 411 terminal.
I reverted the firmware and the issue is still there. Doesn't appear to have made a difference is the frequency of the drops at all, I'm afraid.
Did you reset the r7000 after the downgrade and manually reinstall it?