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Griotte10's avatar
Griotte10
Aspirant
Aug 17, 2016

Extender WN3100RP connected to router but no Internet

Hello,

 

I am trying to reinstall my WN3100RP Extender, as I've had to change my router. It connects to the router, devices connect to the extender but for some reason, none of them can access the Internet through the extender.

FYI, I have no MAC filtering on.

I have the latest firmware, which is v1.0.0.14_1.0.19.

Any idea what I should do next, please?

 

Many thanks!

Troubleshooting

3 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Aug 19, 2016

    Hello griotte10


    I would factory reset the extender to get rid of all the old setting in the extender and then they to setup the extender again.

     

    DarrenM

    • Griotte10's avatar
      Griotte10
      Aspirant
      Aug 25, 2016

      Hello,

      Thanks for the suggestion but I already did that several times with no success.

       

      Any other idea?

       

      Thanks,

       

      Griotte10

      • DarrenM's avatar
        DarrenM
        Sr. NETGEAR Moderator
        Aug 26, 2016

        Hello Griotte10

         

        I would make sure the routers security is set to WPA2 and try to change the wireless channel.

         

         

        DarrenM