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Forum Discussion

mitchelljones31's avatar
Sep 13, 2017
Solved

I can't connect to the wifi extender on my iPad or PC but every other device works.

Yesterday my connection to my EXT6100 AC750v2 just cut out on both my iPad and PC at the same time with no warning. I checked the extender and it was still plugged in and both of the green lights were on (one signifying a connection to the router and the other a connection to a device). Every time I entered the password on my iPad for the extender to reconnect, the prompt would just disappear and then reappear as if I didn't do anything. My PC will also just fail to connect to the network. I have tried restarting the extender, restarting the modem, rebooting both devices, re-syncing WPS on the extender and the modem and I end up with the same result, only now the light to signify a connection to the device just isn't on. ALL other devices in the house can connect to the extender with no issues. The firmware is up to date (version 1.0.0.50 I believe?) and I'm currently trying to find an ethernet cable for a direct connection to the extender to see if that helps. Any suggestions would be appreciated. Thanks

  • Fixed.

    I restored the extender to factory default settings (through mywifiext.net) and everything works as it did before. I assume it was something to do with a new firmware update but I'm still not too sure.

3 Replies

  • I've read that changing the name of the extender/router helps, I changed the name of the extender and it showed up on both devices as the new name, but the same result. I have no idea what to do. PS the version of my extender wasn't showing up as a suggestion for this thread, so the one in the actual message is the correct model version.

    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator

      Have you tried to change the wireless channel and what is the security type of the wireless password?

       

      DarrenM

  • Fixed.

    I restored the extender to factory default settings (through mywifiext.net) and everything works as it did before. I assume it was something to do with a new firmware update but I'm still not too sure.